Highland Rivers Health Leaves Their Paper Trail Behind
Company Size
200-1,000
Region
- America
Country
- United States
Product
- PolicyTech
- EthicsPoint Incident Management system
Tech Stack
- Policy Management Software
- Incident Management Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Digital Expertise
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Asset Management Systems (EAM)
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Highland Rivers Health is one of Georgia’s largest behavioral healthcare providers. The organization provides compassionate, professional treatment and recovery services to adults, children, families, and veterans affected by mental health issues, substance abuse and addiction, and intellectual and developmental disabilities. Highland Rivers Health serves a 12-county region of northwest Georgia and operates outpatient clinics, residential treatment facilities, crisis stabilization units, and programs for individuals with intellectual and developmental disabilities. The organization has 36 facilities and employs almost 700 people.
The Challenge
Highland Rivers Health, a large behavioral healthcare provider in Georgia, was struggling with an outdated, paper-based policy management system. The organization, which operates 36 facilities and employs nearly 700 people, had to rely on individual employees at various locations to maintain policies and procedures. The process of converting paper policies to PDFs and uploading them to the intranet was time-consuming and inefficient, often resulting in policies being outdated by the time they were made available online. The organization also had to maintain a team to monitor version tracking, which required about 15 people to travel once a month to review and revise all policies. This was not only a drain on resources but also a major challenge when it came to searching for and providing evidence for accreditation.
The Solution
Highland Rivers decided to implement PolicyTech, a policy management software by NAVEX, to streamline and automate their policy management system. The software created a centralized repository for hotline reports, internal investigations, policies, and accreditation documentation. The PolicyTech system now houses more than 1,200 policies and procedures, all of which can be easily found, referenced, and updated. As a healthcare organization subject to strict accreditation requirements, Highland Rivers can now easily upload any policy that a licensing body requires, cross-reference each standard, and assign policies and procedures based on employees’ roles. This makes it easy for a potential auditor to review and track. The seamless integration of PolicyTech and the upgraded incident management system means that Highland Rivers is able to offer their employees a more user-friendly hotline system on the frontend, better track hotline reports and internal investigations on the back-end, and respond quickly to concerns raised by reporters.
Operational Impact
Quantitative Benefit
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