Henchman's Growth Journey with Brightpearl's Retail Operating System
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Consumer Goods
- Retail
Use Cases
- Retail Store Automation
- Theft Detection
Services
- System Integration
About The Customer
Henchman is a Wiltshire-based business that was established in 1994. The company launched an innovative wheeled scaffold platform as an alternative to wobbly stepladders, allowing homeowners and tradespeople to work safely at height. Over the years, Henchman has grown to become a leading ladder design specialist, providing a range of quality tripod ladders, safe working platforms, and gardening accessories to businesses, organizations, and DIY enthusiasts. The company has experienced significant growth, especially during the pandemic, and has plans to expand into new industries.
The Challenge
Henchman, a leading ladder design specialist based in Wiltshire, England, was established in 1994. The company provides a range of quality tripod ladders, safe working platforms, and gardening accessories to businesses, organizations, and DIY enthusiasts. Over the years, Henchman has grown from a small business to a leading ladder design specialist. However, like many brands in the gardening and DIY sector, Henchman experienced a massive surge in demand during the pandemic. The challenge was to handle this sustained spike in orders efficiently and without compromising the quality of service.
The Solution
To manage the increased demand, Henchman had Brightpearl's Retail Operating System (ROS) in place. Brightpearl's ROS is equipped with a huge library of Plug & Play integrations and connects seamlessly with Henchman’s Magento-powered website for real-time data transfer. The system offers a range of dedicated retail functionality, including a powerful Automation Engine, which saves the average customer two months every year, cuts labor costs in half, and reduces errors by 65%. Brightpearl also features a market-leading Inventory Planner plus intuitive analytics, order management, accounting, and CRM — all created to help modern businesses thrive in the Hyper-Scalable Era. This comprehensive solution helped Henchman handle the surge in orders efficiently.
Operational Impact
Quantitative Benefit
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