Case Studies > Healthcare provider gains integrated, streamlined control of enterprise, achieves 100 percent security protection, and increases network performance by 6Xs

Healthcare provider gains integrated, streamlined control of enterprise, achieves 100 percent security protection, and increases network performance by 6Xs

Company Size
1,000+
Region
  • Europe
Country
  • Austria
Product
  • Bitdefender GravityZone Elite
  • GravityZone Sandbox Analyzer
  • ESET
Tech Stack
  • Microsoft Active Directory
  • Microsoft SQL Server
  • VMware vSphere
  • Microsoft Windows
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
Technology Category
  • Cybersecurity & Privacy - Endpoint Security
  • Cybersecurity & Privacy - Network Security
  • Cybersecurity & Privacy - Security Compliance
Applicable Industries
  • Healthcare & Hospitals
Applicable Functions
  • Business Operation
  • Facility Management
Services
  • Cybersecurity Services
  • System Integration
About The Customer
Tauernklinikum GmbH, a leading healthcare provider in Austria, operates hospitals in Zell am See and Mittersill. With 900 employees and 370 hospital beds, Tauernklinikum provides 23,000 inpatient treatments annually. The healthcare provider is dedicated to offering high-quality medical care and ensuring the safety and well-being of its patients. The IT staff, consisting of 19 members, plays a crucial role in maintaining the hospital's technological infrastructure, ensuring that medical data is accessible and secure. Tauernklinikum's commitment to excellence is evident in its continuous efforts to improve its IT systems and security measures.
The Challenge
In hospitals, rapid and reliable access to medical data is critical to clinicians improving patient outcomes. The IT team at Austrian healthcare provider Tauernklinikum was logging extra hours to ensure infections missed by its previous ESET security solution did not result in any lost data or disrupt patient care. IT also grew concerned when reduced network performance caused by ESET began slowing transfer of files and data. Before long, IT evaluated solutions from Bitdefender, Avast and Kaspersky and determined Bitdefender GravityZone Elite integrated security offered the best solution.
The Solution
Tauernklinikum depends on Bitdefender GravityZone Elite integrated security system to protect 600 Microsoft Windows workstations, 150 VMware vSphere virtual servers and 50 Android smartphones. In addition, Tauernklinikum uses GravityZone’s Sandbox Analyzer, an endpoint-integrated sandbox to analyze suspicious files, detonate payloads and report malicious intent to administrators. The healthcare provider’s applications protected by Bitdefender include Microsoft SQL Server, Microsoft Active Directory, PATIDOC electronic medical records, Philips SpeechLive recognition and dictation workflow, patient transportation, and meal ordering. Bitdefender GravityZone on-premises management console provides IT with an integrated, central view of infrastructure elements, including virtual servers, physical workstations, and smartphones, across the enterprise. With Bitdefender’s lightweight footprint, files and data move faster across the infrastructure, which helps hospital operations run more smoothly.
Operational Impact
  • It did not take long for Tauernklinikum to see the value of GravityZone. As soon as it was installed, Bitdefender caught and removed several incidences of Trojan malware that had been missed by ESET.
  • GravityZone Sandbox Analyzer also has allowed the IT team to quickly test suspicious files in a safe environment and immediately remove them from the environment if needed.
  • With Bitdefender’s lightweight footprint, files and data move faster across the infrastructure, which helps hospital operations run more smoothly.
  • Prior to Bitdefender, IT would field three to five trouble calls per month related to slow performance caused by the security system or false positives. Now, there are zero to one security-related calls per month.
  • The rich functionality of GravityZone has made it easier for the healthcare provider to comply with the European Union (EU) General Data Protection Regulation (GDPR), a law that imposes stiff fines when companies experience privacy or data breaches.
Quantitative Benefit
  • 100 percent elimination of security outbreaks
  • Network performance improved by 6Xs
  • Security-related trouble tickets reduced from 3-5 to 0-1 monthly

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