Hawai'i Pacific Health delivers information, eases anxiety and burnout
Customer Company Size
Large Corporate
Region
- Pacific
Country
- United States
Product
- Firstup platform
Tech Stack
- Mobile Notifications
- Video Communication
- Push Notifications
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Employee Satisfaction
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Remote Collaboration
- Remote Control
- Remote Patient Monitoring
Services
- System Integration
- Training
About The Customer
Hawai'i Pacific Health (HPH) is a non-profit healthcare network of hospitals, clinics, physicians, and care providers covering Hawaii and the Pacific Region. It is the largest healthcare provider in the state, serving a critical role in delivering quality care to the Hawaiian people. Given the geographic isolation of the Hawaiian Islands, HPH cannot simply send patients to another county for care, making it essential to provide comprehensive healthcare services locally. The organization employs around 7,000 staff members who often work long shifts, necessitating efficient and effective communication methods to ensure the well-being of both patients and employees.
The Challenge
With much of the staff working 12-hour shifts on site, it was vital to be able to communicate with staff members in a fast, mobile method. The need for quality care increased sharply when the COVID-19 pandemic hit worldwide. As businesses began shutting down and cases began to climb, the first and most pressing need, for both patients and employees, was the need for information. Executive communications had been limited to emails or newsletters, and there was a struggle to reach employees and medical staff in multiple locations with policies and protocols changing hour by hour.
The Solution
HPH adopted the Firstup platform to deliver information and ease tension among staff. The platform allowed the CEO to speak directly to teams, and the video feature helped answer staff members’ questions in an easily digestible manner. For example, a video was created to explain the sterilization of N95 masks. The platform also enabled targeted push notifications, delivering mobile notifications with daily COVID bulletins, PPE information, and return-to-work guidelines. This was particularly helpful for remote staff and frontline workers who often spent hours on their feet and could not easily access email. Additionally, the platform facilitated wellbeing initiatives, such as mindfulness and meditation opportunities, and a wellbeing podcast featuring stories from frontline workers. A rap video featuring frontline workers was also created to lift spirits and lighten the mood.
Operational Impact
Quantitative Benefit
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