Hammond Group Reduces IT Costs and Increases Productivity with Aptean Process Manufacturing ERP Ross Edition
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Aptean Process Manufacturing ERP Ross Edition
Tech Stack
- ERP
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Chemicals
Applicable Functions
- Discrete Manufacturing
- Quality Assurance
Use Cases
- Predictive Maintenance
Services
- System Integration
About The Customer
Hammond Group is a chemical company with plants in the US and abroad. The company has a reputation for customer care and was looking to grow and maintain this reputation. They were facing challenges with their existing ERP supplier, including lengthy implementation times and growing overhead costs. They had also experienced two unsuccessful CRM system migrations. The company realized that to grow and maintain its reputation for customer care, it needed to invest in systems that would cut operational costs while still focusing on its customers.
The Challenge
Hammond Group, a chemical company with plants in the US and abroad, was facing growing overhead costs and lengthy implementation time with a tier one ERP supplier. They had also experienced two unsuccessful CRM system migrations. The company realized that to grow and maintain its reputation for customer care, it needed to invest in systems that would cut operational costs while still focusing on its customers. They turned to Aptean Process Manufacturing ERP Ross Edition to handle their financial and production operations.
The Solution
Hammond Group implemented Aptean Process Manufacturing ERP to handle both front and back office needs. The solution provides a portal that allows customers to manage elements of their own accounts, including pulling certificates of analysis, something extremely important to its many customers in the chemical industry. The company has made many additional process improvements that make the 39% savings even more valuable. These improvements include enhanced customer service, global management, product costing, product development, quality assurance, regulatory compliance, sample requests, technical service, and tracking and tracing.
Operational Impact
Quantitative Benefit
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