Qlik > Case Studies > Halton Group improves customer relations with QlikView

Halton Group improves customer relations with QlikView

Company Size

1,000+

Region

Europe

Country

Finland

Product

QlikView
SAP
SAP BW

Tech Stack

Business Intelligence
Data Analysis
Data Reporting

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements

Technology Category

Analytics & Modeling - Real Time Analytics
Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Functions

Sales & Marketing

Use Cases

Process Control & Optimization
Real-Time Location System (RTLS)

Services

Data Science Services
System Integration

About The Customer

Halton Group is an international group of companies that specializes in developing, manufacturing, and marketing indoor climate products and solutions. The company was founded in Finland in 1969 and has a turnover rate of €100 million per year. Halton operates in 16 countries around the world, including Finland, the United States, the United Kingdom, and many more. The company has more than 800 employees worldwide. Halton's aim was to find a product that promoted self-sufficiency and could be used to peer into its multiple enterprise software applications that manage the company's business areas.

The Challenge

Halton Group, an international company specializing in indoor climate products, was facing challenges in managing its worldwide growth. The company's existing enterprise software systems were unable to deliver the types of reports and analysis needed to proactively manage day-to-day business operations. The business warehouse module connected to one of its enterprise resource planning (ERP) systems was complex to operate and provided a limited number of reports. Halton needed a solution that promoted self-sufficiency and did not require programming or any extensive set-up to create and run reports. The company also needed a product that could integrate with its multiple enterprise software applications to centralize and standardize its reporting processes and improve supply chain efficiency and customer service.

The Solution

Halton Group chose to implement QlikView, a business intelligence tool, to address its challenges. The solution was deployed to 75 employees in less than a week. With QlikView across seven functional areas, Halton now analyzes customer profitability, sales trends, operations, and CRM performance – all focused on driving corporate profitability. QlikView Server supports security and visibility while handling a large data volume. Through QlikView Connector, Halton immediately leveraged the invaluable data that was locked in SAP BW to achieve a real-time view of operational performance. The company now has the ability to keep track of all financial and operational status by creating seamless reports on sales trends, profitability margins, customer activity, and more.

Operational Impact

Improved tracking of financial and operational status with seamless reports on sales trends, profitability margins, customer activity, and more.
Reduced IT intervention in the business reporting process with a self-sufficient and intuitive system.
Ability to customize QlikView for each individual user accessing the system, allowing each user to have a customized view of the product based on various metrics.

Quantitative Benefit