Auvik > Case Studies > Growing MSP Uncovers Huge Service Efficiencies With Network Infrastructure RMM

Growing MSP Uncovers Huge Service Efficiencies With Network Infrastructure RMM

Customer Company Size

SME

Region

America

Country

United States

Product

Auvik
ConnectWise

Tech Stack

Network Monitoring
Cloud Services

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction

Technology Category

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Services

System Integration
Cloud Planning, Design & Implementation Services

About The Customer

Network Doctor is a growing managed services provider (MSP) that focuses on providing a 'white glove' level of service to its 80 clients. The company is committed to being proactive in helping its clients maintain the highest possible amount of uptime. Andrew Kropf, who heads up the company’s network and data center operations, including all of Network Doctor’s cloud offerings, was looking for a solution that could improve their network monitoring capabilities and make their operations more efficient.

The Challenge

Network Doctor, a managed services provider (MSP), was facing challenges with its existing network monitoring tool. The tool was not providing information about new equipment being added to the network, making it difficult for the company to stay updated on the client's environment. The tool also lacked discovery and initial auditing capabilities, making onboarding a time-consuming process as the team had to physically locate the equipment and manually input all the inventory into their PSA tool, ConnectWise. The company was looking for a solution that could offer more functionality and help them maintain a high level of uptime for their clients.

The Solution

Network Doctor decided to implement Auvik, a network monitoring tool that offered the functionality they had been looking for. The implementation process was quick and seamless, causing no disruption or impact to the client or their system. Auvik provided real-time network discovery, network mapping, and port mapping, which drastically cut down Network Doctor’s ticket resolution time. The tool also synced with their PSA, ConnectWise, allowing them to get a lot of information from the client’s environment and sync their tickets and configurations. Auvik also helped the team pinpoint where a network was going down and how they could bring it back up to fix it.

Operational Impact

Auvik helped Network Doctor become more proactive and react faster to issues.
The tool eliminated a lot of excess chatter from their reports, providing them with actionable and specific information.
Auvik ensured that Network Doctor was never caught flat-footed, as it alerted them when clients added things to the network without informing them.
The tool provided better visibility and control of the network, helping the team get organized with everything that was changing.

Quantitative Benefit