Grove City College helps future students apply using LiveChat
Company Size
1,000+
Region
- America
Country
- United States
Product
- LiveChat
Tech Stack
- Salesforce
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Education
Applicable Functions
- Sales & Marketing
Services
- System Integration
About The Customer
Grove City College is a Christian liberal arts college located in Pennsylvania. The college offers a liberal arts and sciences education across more than 50 majors. Its mission is to provide an excellent education at an affordable price in a thoroughly Christian environment. The college is committed to assisting future students with college planning and the application process, and aims to provide information and support to students and their parents through their website.
The Challenge
Grove City College, a Christian liberal arts college from Pennsylvania, was looking for a way to assist future students with college planning and the application process. They wanted to provide information about the school and help with the application process right on their website. The challenge was to find a solution that would allow them to interact with students in real-time, answer their questions, and provide assistance when needed.
The Solution
Grove City College decided to implement LiveChat on their website, specifically on the Future Students and Student Life and Learning pages. This allowed students to reach out to the Admissions staff with questions about the school or ask for help with the application process at any time. The LiveChat is operated by several Student Ambassadors and various staff, and is integrated with Salesforce, a customer service system. This integration allows agents to access students' files, check their application status, and provide quicker answers to their questions. The college also uses automatic greetings to initiate chats with visitors who spend over 20 seconds on the website, and offers help with admission or setting up a visit to the campus based on the keywords typed in the search box.
Operational Impact
Quantitative Benefit
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