Greystone Perfects Customer IT Experiences Using Continuum
Company Size
200-1,000
Region
- America
Country
- United States
Product
- Continuum IntelliMon
- Continuum RMM
Tech Stack
- Remote Monitoring & Management (RMM)
- IntelliMonitoring
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Finance & Insurance
- Healthcare & Hospitals
- Professional Service
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Greystone Technology Group Inc. is a managed IT services provider (MSP) based in Denver, Colorado. The company also serves clients in Fort Collins, Boulder, and Colorado Springs. Greystone's client base includes heavily-regulated organizations in the financial, healthcare, and professional services industries, as well as local governments. These clients require mission-critical IT systems with high levels of security and reliability. Greystone has been leveraging Continuum's services for several years to enhance their IT monitoring and management capabilities, ensuring they can meet the stringent requirements of their diverse client base.
The Challenge
Greystone Technology Group faced the challenge of offering the most efficient monitoring services possible to their clients, who are primarily in heavily-regulated industries such as financial services, healthcare, and local governments. These sectors require mission-critical IT systems where failures can have immediate and severe repercussions. Additionally, these industries must adhere to strict laws and regulations mandating specific security levels and data administration protocols. Greystone needed a solution that could proactively monitor and address potential IT issues before they became significant problems, ensuring compliance and minimizing downtime.
The Solution
Greystone Technology Group implemented Continuum's remote monitoring and management (RMM) software, including the IntelliMonitoring service. This solution employs advanced troubleshooting logic to reduce resolution cycles and ensure optimal customer service experiences. Continuum's network operation center (NOC) monitors customer systems, allowing Greystone to address issues quickly, often before they are even noticed by clients. The IntelliMonitoring service automatically determines what needs to be monitored, eliminating the trial-and-error process typically associated with new systems. This proactive approach is particularly beneficial for Greystone's clients in regulated industries, where IT system failures can have severe consequences.
Operational Impact
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