Case Studies > GrECo Uses Cireson Solutions to Support Users in 55 Locations

GrECo Uses Cireson Solutions to Support Users in 55 Locations

Company Size

11-200

Region

Asia
Europe

Product

Cireson Asset Management
Cireson Self-Service Portal
System Center Service Manager

Tech Stack

Cireson Solutions
System Center Service Manager

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements

Technology Category

Functional Applications - Enterprise Asset Management Systems (EAM)
Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation
Procurement

Use Cases

Asset Health Management (AHM)
Remote Asset Management
Remote Control

Services

System Integration
Training

About The Customer

Founded in 1925, GrECo JLT Group is an insurance broker offering insurance and consulting services to organizations in diverse industries, including agriculture, aviation, construction, energy, healthcare, and many others. GrECo employs 15 IT professionals. They support 825 users in about 55 locations throughout Europe and Asia, and manage about 1,500 devices.

The Challenge

Until the deployment of System Center Service Manager 3 years ago, the GrECo IT team didn’t have a formal help desk solution. To submit service requests, their users called or emailed the IT department, creating an ineffective system with little accountability. When the IT team started looking for add-on solutions to simplify their daily interactions with Service Manager, they also wanted to have additional capabilities, such as comprehensive asset management. Initially, they wanted a better solution for asset management. That’s how they came across Cireson. They also discovered they had lots of additional cool tools, such as the Self-Service Portal, and others. They decided to give it a try. In addition to the comprehensive features, GrECo’s IT team also discovered another important benefit of using Cireson solutions. The number of updates provided by Cireson is not comparable to what Microsoft was offering. They get updates from Cireson almost weekly, while Microsoft last updated their solution over a year ago.

The Solution

It was quite easy to train their users to use Cireson’s tools. They had a couple of initial training sessions, and they offer hands-on training as they go along, if there is a need. Cireson Asset Management is one of the team’s top favorite tools. Currently, they have the IT and procurement departments use it, but the goal is to eventually extend it to the rest of the company. They use many features of the Asset Management tool. For example, their procurement department uses it to manage their company’s cars. The IT department manages certificates and other resources. The Self-Service portal is another tool used extensively throughout the company. The knowledge base, integrated into the portal, is great. It has a lot of articles that help with most problems. The Cireson Portal is fantastic. It offers an advanced way for users to communicate with them, with direct links to the documents. The Self-Service portal is used by GrECo throughout the company. The users employ it to report incidents and submit service requests. It also helps keep corporate data secure. The portal has an option for users to report lost or stolen mobile phones, so they can get automatically locked. The Self-Service Portal works! It’s a complete solution for the whole company.

Operational Impact

The Cireson Self-Service Portal freed up the IT team to focus on important issues by enabling users to quickly resolve simple issues on their own.
Cireson Asset Management centrally manages all of GrECo’s resources, from corporate cars to software licenses allowing for full visibility of assets, ultimately saving time and money.
Frequent updates from Cireson help keep the apps running smoothly with minimum maintenance from GrECo’s IT department.
The Self-Service portal helps keep corporate data secure by allowing users to report lost or stolen mobile phones, which can then be automatically locked.

Quantitative Benefit