Greater Manchester Shared Services: Serving the Remote Support Needs of a Vital Healthcare System
Company Size
1,000+
Region
- Europe
Country
- United Kingdom
Product
- Bomgar
Tech Stack
- Bomgar
- ServiceNow IT service management system
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Remote Asset Management
- Remote Collaboration
Services
- Software Design & Engineering Services
- System Integration
About The Customer
NHS Greater Manchester Shared Services (GMSS) is a healthcare support service provider in the United Kingdom. They deliver one of the largest portfolios of healthcare support services in the country. They work closely with 12 regional clinical commissioning groups (CCGs) serving a population of 2.8 million. The organization’s clients include CCGs, local authorities, more than 600 healthcare providers and a host of other public and private sector bodies, primarily across the Greater Manchester region in the UK. They handle large volumes of sensitive patient data every day, making security a primary concern for them.
The Challenge
NHS Greater Manchester Shared Services (GMSS) is a large healthcare support service provider in the United Kingdom. They work with 12 regional clinical commissioning groups (CCGs) serving a population of 2.8 million. Their clients include CCGs, local authorities, over 600 healthcare providers, and other public and private sector bodies, primarily across the Greater Manchester region in the UK. The organization was in need of a solution that was both flexible and secure, as they handle large volumes of sensitive patient data every day. The solution needed to be highly configurable to meet their specific support needs, without compromising on strong security.
The Solution
NHS GMSS chose to standardize on Bomgar due to its strong security features and flexibility. All Bomgar sessions between representatives and remote users occur through the server components that run on the Bomgar appliance. To protect the security of the application data in transit, Bomgar uses 256- bit Advanced Encryption Standard (AES) SSL to encrypt all application communications. The service desk team uses Bomgar to help the local healthcare practices and other organizations they serve with a wide range of issues. They use Bomgar’s Jump Client technology to gain access to and perform maintenance activities on the more than 550 servers that the organization manages. NHS GMSS has also integrated Bomgar with its ServiceNow IT service management system.
Operational Impact
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