Grand Central Hotel Belfast Sets the Standard for Inspired Guest Service
Company Size
1,000+
Region
- Europe
Country
- United Kingdom
Product
- Visual One®
Tech Stack
- Property Management Solution (PMS)
- Web Reservations
- Channel Management Tools
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Hastings Hotels operates Northern Ireland’s finest destination hotels. The hotel portfolio has expanded over the past 50+ years to include seven luxurious properties, each with their own distinct character. Every property offers guests an impressive venue choice; above the glittering city lights, located amidst breath-taking scenery or on a world-famous golf course. Lavish rooms and suites make each location in the portfolio an unforgettable experience for guests.
The Challenge
While bringing their newest property online, the leadership team’s goal to excel in delivering quality, personalised service was challenged. They required access to individual guest profile data that would enable staff to personalise the guest experience. Hastings knew they had to get ahead of their prospective guests’ needs prior to the grand opening at Grand Central Hotel Belfast. Without this important staff insight, guests would not receive the same personal attention to which they had become accustomed. They also needed real-time data related to guest room inventory and availability. Hastings’ leadership knew that their property management solution (PMS) must interface with their existing web reservations and channel management tools to bring in the necessary real-time data if they were to deliver consistent guest service at their new Grand Central Hotel Belfast and not miss a beat.
The Solution
The power of Hastings Hotels’ long-standing partnership with Agilysys and its Visual One PMS solution assures the most accurate guest room inventory and availability, something that’s vital for saving valuable staff time and delivering an exceptional guest experience. The enterprise-wide PMS integration simplifies digital management of travel bookings and gives Grand Central Hotel Belfast the distinct competitive advantage of providing seamless guest service. Hasting Hotels has established itself as a brand that brings consistent guest service to each of its destinations. Having had a long-standing relationship with Agilysys, the group was firmly of the belief that the Visual One was the best choice for the Grand Central Hotel Belfast, making it the seventh location in the group to use the leading PMS solution. All seven properties now interact with one another via the property management technology, sharing guest profiles and enabling Hastings Hotels to continue its long-standing tradition of delivering five-star service.
Operational Impact
Quantitative Benefit
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