Grainger plc – a proactive approach
Company Size
1,000+
Region
- Europe
Country
- United Kingdom
Product
- Qube PM
- Qube Tenant Portal
Tech Stack
- Property Management Software
- Tenant Portal
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Building Automation & Control
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Grainger plc, founded in 1912, is the UK's largest listed specialist residential landlord and property management company. With a portfolio worth approximately £2 billion, Grainger manages around 20,000 properties valued at over £3 billion on behalf of themselves, investors, and partners. The company is committed to being a leader in the residential market, delivering sustainable long-term returns to investors and partners. Grainger's business portfolios are diverse, including development management, fund management, asset and property management, and residential landlord services. The company is known for its agility and prudent business approach, which has contributed to its significant growth and success in the residential property market.
The Challenge
Grainger plc, the UK's largest listed specialist residential landlord and property management company, faced a significant challenge in managing their first purpose-designed build-to-rent property, Abbeville Apartments, in Barking, East London. The company needed a robust system to handle the 'sales' process of finding, processing, and installing new tenants into the property. Their existing structures were not sufficient to track applicants or prospective tenants efficiently, leading to manual processes that were prone to errors, time-consuming, and demotivating for staff. Grainger required a solution that could integrate seamlessly with their existing Qube PM application to streamline these processes and support their rapid expansion into the Private Rented Sector (PRS).
The Solution
Grainger chose Qube Global Software's sales, lettings, and management functionality to support their PRS development. The Qube PM application was integrated with new elements to handle the 'sales' process of finding, processing, and installing new tenants into Abbeville Apartments. This integration allowed Grainger to link the details of each unit to online property marketing portals like Rightmove and Zoopla, match suitable applicants to units, and manage the tenancy sign-up process. The system also facilitated the administration required for new customers, such as requesting tenancy monies, confirming, and completing new tenancies. Grainger's long-established relationship with Qube, spanning over 30 years, played a crucial role in the successful implementation of this solution. The collaboration evolved from a customer-supplier relationship to a highly collaborative partnership, ensuring that the integration was seamless and met Grainger's business requirements effectively.
Operational Impact
Quantitative Benefit
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