GPS INSIGHT SUCCESS STORY: MedCare Improves Delivery Success Rate to 99% with GPS Insight
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- GPS Insight Pro
Tech Stack
- GPS Tracking
- Automated Routing
- Real-time Tracking
- Historical Data Reporting
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Sensors - GPS
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
- Real-Time Location System (RTLS)
Services
- System Integration
About The Customer
MedCare Equipment Company is an award-winning Home Medical Equipment (HME) and Medical Supply Company that has been serving Western Pennsylvania, Eastern Ohio, Northern West Virginia, and Southwest New York for over 20 years. The company's mission is to improve the health and well-being of every life they touch. MedCare employs over 80 drivers across 14 service branches to provide 24/7 delivery. From walkers to wheelchairs, beds, and oxygen tanks, MedCare specializes in delivering these pieces of essential health care equipment to patients and health care facilities alike. One of the standards that MedCare sets for itself is to deliver any life-sustaining equipment within 4 hours of a patient’s discharge from the hospital.
The Challenge
MedCare Equipment Company, a medical equipment delivery company, was facing challenges in finding the most efficient way of delivering items from point A to point B as quickly as possible. The company's mission to improve the health and well-being of every life they touch added a unique challenge as their customers' lives often depended on the items they delivered. The company's IT department understood the value of GPS vehicle tracking and how it could help them complete deliveries faster, but their current provider did not offer the reliable data needed to improve their business. The GPS data they received was strictly in real-time and did not provide them with any historical data, making reporting impossible. As the company grew to service more areas, an increased level of logistical insight was required to meet their standards of excellence.
The Solution
MedCare switched from their original GPS tracking product to GPS Insight. Prior to the switch, MedCare drivers were given the task of creating their own routes for their scheduled deliveries. After switching to GPS Insight, the time for route creation dropped to 15 minutes on average. The drivers were given access to GPS Insight routing capabilities and now have the ability to import all of their delivery locations to generate an automated, optimized route. This capability is enabled by the unlimited user count available in the GPS Insight Pro solution as well as the extensive dashboard customization options for each of those users. MedCare was able to recover over 11,000 working hours in lost productivity within their first year. Driver behavior soon became an area of focus once MedCare realized the extensive and advanced reporting capabilities they now had with GPS Insight.
Operational Impact
Quantitative Benefit
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