Government Agency Gains Network Edge Visibility to Manage Co-Lo and Office 365 Rollouts
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- nGeniusONE® Service Assurance platform
- InfiniStreamNG® appliances
Tech Stack
- Microsoft Office 365
- Amazon Web Services
- Microsoft Azure
- Google Cloud
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Application Infrastructure & Middleware - API Integration & Management
Applicable Functions
- Business Operation
Use Cases
- Remote Collaboration
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
About The Customer
The customer is a government agency committed to providing high-quality services to support the country’s citizens and visitors. This requires the collective efforts of thousands of dedicated employees and a sophisticated information technology (IT) environment. The hybrid environment includes a vendor-agnostic multi-cloud services environment, including Amazon Web Services, Microsoft Azure, and Google Cloud, expanding use of Co-located (Co-lo) data center hosting facilities, thousands of remote service locations, and web, digital, and cloud-based applications widely used by customers and employees alike. The agency engages in ongoing digital transformation and data center migration projects to improve agency performance for its citizens.
The Challenge
The government agency was undergoing digital transformation projects which included rolling out a cloud-based Microsoft Office 365 service and establishing operations at two Equinix Co-lo data centers. The agency needed additional visibility and real-time monitoring for these new platforms. The IT team was aware that without additional nGenius InfiniStreamNG (ISNG) smart data sources, they would lack real-time monitoring of these new platforms. The ISNG technology would need to support 40G network speeds and provide additional storage for as-needed packet captures and post-incident troubleshooting. The project had a tight schedule.
The Solution
The agency gained necessary visibility into Office 365 performance and the newly established Equinix service delivery environment by deploying ISNG appliances at the two Co-Lo’s. In configuring the ISNGs along the network edge, the IT team has the visibility to both identify and troubleshoot potential bottlenecks and network traffic handoffs from the Co-lo facilities to internet service providers (ISPs), cloud platforms, and Office 365 services. With the IT team’s new visibility into the network edge, they were able to use existing nGeniusONE workflows to identify an Office 365 performance issue impacting employee access to Outlook email services. IT also has access to substantial forensic data through deployment of additional ISNG extended storage units (ESUs) configured at the Equinix Co-lo’s.
Operational Impact
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