Mulesoft > Case Studies > Government Agency Case Study

Government Agency Case Study

Company Size

1,000+

Region

America

Country

United States

Product

Mule ESB
Anypoint Platform

Tech Stack

REST APIs
SOA
Oracle WebLogic Server

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Productivity Improvements

Technology Category

Application Infrastructure & Middleware - API Integration & Management
Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Functions

Business Operation

Use Cases

Predictive Maintenance
Process Control & Optimization

Services

System Integration

About The Customer

The customer in this case study is a government agency that was struggling with an expanding customer base and reduced funding. The agency was facing high demand for cost savings and faster turnaround. The agency's technical environment was outdated and was not able to meet the customer driven requirements. The agency was also dealing with poor process modeling and misaligned business and data flows. The agency was looking to retire some of their outdated applications to improve and update the technical environment, but was facing challenges due to many point-to-point integrations that had been built in.

The Challenge

The government agency was facing the challenge of serving an expanding customer base with reduced funding and high demand for cost savings and faster turnaround. The technical environment was outdated and would not allow the agency to achieve these customer driven requirements. Poor process modeling and misaligned business and data flows meant that it took an astronomical amount of time to execute system integration flows using legacy integration solutions. The agency aimed to retire some of their outdated applications to improve and update the technical environment, but many point-to-point integrations had been built in and they had to find a way to loosen existing couplings.

The Solution

The IT team’s plan was to leverage modern technologies into the agency’s infrastructure to satisfy their SOA initiative. They decided to use clean and simple REST APIs, standard data models and easy decoupling points to integrate legacy system integrations with inherent business value. After considerable vetting of ESB products offered by Oracle, Tibco, Progress, Apache, Redhat and others, the functional lead decided on Mule ESB. With Mule ESB and Anypoint Platform, this government agency could eliminate the current Message Oriented Middleware (MoM), which facilitated the integration between the CRM System, network modeling system and generated tickets within the service management system. The development team automated critical business processes for the operations group, eliminating manual steps and reducing process times from hours to minutes, for a 90 percent time savings.

Operational Impact

The agency was able to retire a number of its major systems and tools, including Oracle WebLogic Server, Message Oriented Middleware, flash-based service reporting, SugarCRM and reduce their staffing needs by 2 Full Time Equivalents (FTE).
The agency’s development team has been able to be extremely productive in the last months since implementing Mule ESB.
The first major release of their top priority IT project was launched in half the time that was originally estimated and ¼ of the time that was spent implementing its predecessor system.
They have integrated multiple systems giving them the ability to better serve their customers with a modern, agile SOA platform.

Quantitative Benefit

35x more productive, creating 55 new flows a month with the same team that used to produce 2 flows a month
Significant cost savings of $650,000 per year by replacing several systems with MuleSoft’s Anypoint Platform
Cost Savings as a result of Mule ESB: $200,000/year on WebLogic, $450,000/ on 2 FTEs
The development team automated critical business processes for the operations group, eliminating manual steps and reducing process times from hours to minutes, for a 90 percent time savings.