Government Agency Assures Performance Quality During Cloud Migration
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE Service Assurance
- nGenius for Flows
- InfiniStreamNG software appliances
- nGenius Collectors
- nGenius Packet Flow Operating System (PFOS)
Tech Stack
- Microsoft Azure
- Amazon Web Service (AWS)
- Software-Defined Wide Area Networking (SD-WAN)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Hybrid Cloud
- Infrastructure as a Service (IaaS) - Private Cloud
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Building Automation & Control
- Fleet Management
- Predictive Maintenance
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
The customer is a regional government agency that provides centralized information technology (IT) services to all regional government bureaus, departments, and divisions. They manage the network, applications, unified communications platforms, wide area network (WAN) connectivity, cloud services, and software-as-a-service (SaaS) providers used in delivering services to residents and regional visitors. The IT team manages a complex enterprise environment supporting dozens of bureaus and agency departments, approximately ten million citizens, numerous data centers and remote locations, hundreds of well-known and custom applications, and a variety of hosted, Web-based, and SaaS applications. The agency understood the value of performance management and knew it was essential to assure quality for their government services and applications.
The Challenge
The regional government agency was undergoing major digital transformations to ensure citizens and employees could seamlessly perform government services digitally. This included migrating applications from private data centers to Microsoft Azure and Amazon Web Service, redesigning the core transit network between all agencies to Software-Defined Wide Area Networking (SD-WAN), and upgrading Internet access for all offices. The infrastructure operations team knew that these digital enhancements would mean greater complexity, more vendors, and increased opportunity for performance issues to emerge. Their previous tools for network and application performance management were outdated and lacked the capabilities to support the new initiatives. They were also planning to engage a managed service approach to the network and application performance project to allow staff to focus on the strategic projects.
The Solution
The Agency selected NETSCOUT to support their new initiatives. NETSCOUT provided a comprehensive, integrated, unified solution from a single vendor supporting the critical requirements of the project. This included simultaneous, single pane of glass analysis of both Packet and NetFlow-based data, monitoring in multiple infrastructure platforms, comprehensive application monitoring capability, performance management and packet broker technologies, and 24 x 7 x 365 Managed Service support. The Agency implemented their newly acquired NETSCOUT technologies to gain critical visibility throughout the digital infrastructure. This included deploying nGeniusONE Service Assurance Solution, nGenius for Flows, and the nGeniusONE Stand-by Server for always-available network and application performance management. NETSCOUT’s innovative Visibility as a Service (VaaS) managed service support helped deploy the solution, configure monitored applications, establish alerting thresholds and troubleshooting dashboards, and create executive-level reports.
Operational Impact
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Turning A Stadium Into A Smart Building
Honeywell created what it called the “intelligent system” for the National Stadium in Beijing, China, turning the venue for the opening and closing events at the 2008 Summer Olympics into a “smart building.” Designed by highly controversial artist Ai Weiwei, the “Bird’s Nest” remains one of the most impressive feats of stadium architecture in the world. The 250,000 square meter structure housed more than 100,000 athletes and spectators at a time. To accommodate such capacity, China turned to Honeywell’s EBI Integrated Building Management System to create an integrated “intelligent system” for improved building security, safety and energy efficiency.
.png)
Case Study
Smart Street Light Network (Copenhagen)
Key stakeholders are taking a comprehensive approach to rethinking smart city innovation. City leaders have collaborated through partnerships involving government, research institutions and solution providers. The Copenhagen Solutions Lab is one of the leading organizations at the forefront of this movement. By bringing together manufacturers with municipal buyers, the Copenhagen Solutions Lab has catalyzed the development and deployment of next-generation smart city innovations. Copenhagen is leveraging this unique approach to accelerate the implementation of smart city solutions. One of the primary focus areas is LED street lighting.
Case Study
Buoy Status Monitoring with LoRa
The Netherlands are well-known for their inland waterways, canals, sluices and of course port activities. The Dutch Ministry of Infrastructure indicates that there are thousands of buoys and fixed items in and near water environments that would profit from IoT monitoring. One of the problems with buoys for example, is that they get hit by ships and the anchor cable breaks. Without connectivity, it takes quite some time to find out that something has happened with that buoy. Not to mention the costs of renting a boat to go to the buoy to fix it. Another important issue, is that there is no real-time monitoring of the buoys at this moment. Only by physically visiting the object on the water, one gains insight in its status.
Case Study
China Mobile Smart Parking
Smart Parking, powered by NB-IoT technology, is making it easier for drivers to find free parking spots. Cities can better manage their parking assets and maximize the revenue available to them as a result. Drivers searching for parking create congestion and pollution by circling and hunting for available parking. Smart Parking services are able to significantly ease these problems by guiding a driver directly to a parking space.
Case Study
Barcelona Case Study
Barcelona’s heavy traffic and its associated high levels of pollution were the primary factors that motivated some companies and universities to work on strategies for improving traffic in the city centre. Bitcarrier is one of the technologies involved in the In4Mo Project, whose main objective is to develop the applications that form the core of smart mobility, one of the fundamental pillars of the smart city concept.
