Governing with Technology
Customer Company Size
Large Corporate
Region
- Europe
Country
- Switzerland
Product
- WaveMaker
Tech Stack
- Low-Code Development
- Containerization
- SOAP-based Web Services
- SAML
- LDAP
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Functions
- Business Operation
- Facility Management
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
Office cantonal des systèmes d'information et du numérique (OCSIN) is the information and digital systems office of Etat De Genève (State of Geneva). The office caters to a diverse group of end-users across departments using multiple applications and is striving to deliver modern and seamless user experiences while dealing with legacy technology. More than 40+ applications cover a wide landscape of governance operations such as file management, HR processes, material orders, transportation planning, case management, financial data consolidation, and prison management. For instance, the SCEP application which caters to more than 200 users is used to distribute equipment to staff in uniform, whereas the GPAT application is used to plan and manage transport. Every application is unique, has a diverse user base, and is integrated into various internal systems.
The Challenge
Modernization on top of legacy technologies was cumbersome and involved high latency, existing systems did not support open-source technologies. Existing technologies could not interface natively with other internal and essential systems like SAML and LDAP. Some existing technologies were expensive and their licensing model was not cost-effective. Delay in go-to-market with application updates arising from Government policies and rules that are subject to change over time.
The Solution
Etat De Genève adopted the WaveMaker platform to build various in-house applications that are made scalable and secure. While a few have been already built, the rest are being repurposed entirely with WaveMaker. OCSIN has been able to do this with minimal support and has for the most part used a self-service model. The team at Etat de Geneve found WaveMaker easy to learn and intuitive to use. The robustness of the WaveMaker studio and the responsiveness of load tests built trust with the developers. On the other hand, competent and timely support from the WaveMaker support team accentuated application development.
Operational Impact
Quantitative Benefit
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