Gore Mutual Insurance Transforms Key Business Processes With WebFOCUS
Company Size
200-1,000
Region
- America
Country
- Canada
Product
- WebFOCUS RStat
- Performance Management Framework (PMF)
- DataMigrator
- iWay Data Quality and Master Data Server
- Insurance Performance Foundation (IPF)
Tech Stack
- Business Intelligence
- Data Integration
- Data Quality
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Data Visualization
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
- Process Control & Optimization
Services
- Data Science Services
- System Integration
About The Customer
Gore Mutual is Canada’s oldest property and casualty insurer. The company has more than $400 million in premiums and $1 billion in assets. It employs 300 people. The company serves a wide range of users across the underwriting, product development, claims, finance, and broker areas. Like many insurers, Gore Mutual has many detailed reporting and data environments. The company's primary goal is to make knowledge and insight pervasive across the organization. The company aims to increase the efficiency of analytics and gain a competitive edge by delivering timely, relevant, and meaningful descriptive and diagnostics analytics throughout the organization.
The Challenge
Gore Mutual Insurance Company, Canada’s oldest property and casualty insurance firm, had a diverse information landscape serving a wide range of users across the underwriting, product development, claims, finance, and broker areas. The company had many detailed reporting and data environments that were inefficient and paper-based. The data was not in any actionable format and couldn't be used in any meaningful way to get a comprehensive view of the business or to manage operations. The company relied heavily on monthly paper reports such as lists of exposures paid, claims, lawsuits, and other important information. The company's claims department extracted data from back-end systems and moved it to a data store. They created related measures, delivered as web-based reports. However, the environment was completely lacking in governance, and it only served a subset of users. Only a few super users with the appropriate skill sets could manually generate reports, so other business users had to either rely on them for information, or create their own Excel spreadsheets and pivot tables.
The Solution
To unify its diverse information landscape, Gore Mutual worked with Information Builders to create a self-service business intelligence (BI) and analytics environment supported by fully integrated enterprise integration and data quality tools. This pervasive analytics solution alleviates reliance on IT staff while replacing historical reporting tools, spreadsheets, and paper reports. Business users now have a detailed view of business performance at their fingertips. Information Builders’ Insurance Performance Foundation (IPF) provides the foundation of Gore Mutual’s new BI system, with advanced analytics and a mature data model designed especially for property and casualty insurers. IPF comes with insurance-specific strategy maps, dashboards, scorecards, reports, and dynamic alerts configured to fit each customer’s needs, along with prebuilt business analytics that enable business users to segment issues. For example, underwriters see the quality of all production activities, claims managers segment loss information by size of loss, and actuaries run loss-development scenarios at any level of granularity. Information Builders’ Professional Services helped Gore Mutual design portions of their projects, and their Education group served as an excellent resource to guide them forward.
Operational Impact
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