Golden State Foods: Leveraging Digital Work Instructions for Optimal Performance
Technology Category
- Functional Applications - Manufacturing Execution Systems (MES)
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Education
- Equipment & Machinery
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Virtual Training
- Visual Quality Detection
Services
- Testing & Certification
- Training
About The Customer
Golden State Foods (GSF) is one of the largest diversified suppliers to the food service industry, serving approximately 125,000 restaurants in more than 50 countries. The company provides services from 50 locations around the world. GSF is committed to quality, innovation, and customer service. The company faced challenges in standardizing their internal procedures and onboarding processes across their global operations. They also needed to address staffing issues and ensure that their highly trained operators could easily transfer knowledge to others and articulate equipment problems to maintenance colleagues.
The Challenge
Golden State Foods (GSF), one of the largest diversified suppliers to the food service industry, faced a challenge in maintaining consistency and quality across their operations. With approximately 125,000 restaurants in over 50 countries as its customers and services provided from 50 locations worldwide, GSF needed to standardize their internal procedures and onboarding processes. The food industry's emphasis on quality and GSF's core values of innovation and customer service necessitated this standardization. The company also faced staffing issues and needed to ensure that their highly trained operators could easily transfer knowledge to others and articulate equipment problems to maintenance colleagues.
The Solution
GSF embarked on a journey to update their Standard Operating Procedures (SOPs) to make them as accessible and easy to implement as possible. They chose SwipeGuide as their enablement tool, which provided unparalleled ease of use. GSF provided iPads for operators to access the information they needed on the job. Employees simply needed to scan a QR code to access step-by-step work instructions and SOPs. Using SwipeGuide, GSF documented a variety of SOPs and instructions, from operating machinery to performing office tasks. Having these in one central digital library improved lean manufacturing adoption. The ability to deliver standardized, digital work instructions throughout their production sites ensured that the right work instructions were delivered where and when needed.
Operational Impact
Quantitative Benefit
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