GOI's Use of Haptik's WhatsApp Chatbot in COVID-19 Information Dissemination
Applicable Industries
- Cities & Municipalities
Use Cases
- Automated Disease Diagnosis
- Chatbots
About The Customer
The customer in this case is the Government of India (GOI). The GOI was grappling with the challenge of curbing panic and misinformation about COVID-19 among its vast population. It needed a solution that could handle a large volume and diversity of queries in both English and Hindi, the two most widely spoken languages in the country. The GOI's primary goal was to ensure that its citizens received accurate, necessary information about COVID-19 to help treat those infected and prevent others from contracting the virus.
The Challenge
The Government of India (GOI) faced a significant challenge in the fight against COVID-19, primarily due to the spread of misinformation about the disease. The novelty of the virus led to a proliferation of incorrect information about its symptoms, precautionary measures, and remedies, causing widespread panic among the population. The GOI needed a solution that could handle the scale and diversity of COVID-19 related queries, in both English and Hindi, to ensure that people were not misinformed about the disease. The solution needed to provide accurate, necessary information to help treat people or prevent them from contracting the virus.
The Solution
Haptik developed the MyGov Corona Helpdesk, a WhatsApp chatbot, in just five days to address the GOI's challenge. The chatbot had powerful, wide-ranging capabilities that helped people get the right, necessary information about COVID-19. It was designed to bust common COVID-19 myths and misinformation, help citizens examine symptoms and get a diagnosis, provide precautionary measures and tips to stay safe from COVID-19, and gather the latest updates and advisories from the Ministry of Health (MoH). The chatbot was an intrinsic part of the GOI's fight against COVID-19, providing the public with accurate information about the disease.
Operational Impact
Quantitative Benefit
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