Infor > Case Studies > Go to Market with a New Analytic Product in Just 8 Weeks

Go to Market with a New Analytic Product in Just 8 Weeks

Company Size

1,000+

Region

America

Country

United States

Product

Birst Embedded Analytics
Qvidian Sales Execution Software

Tech Stack

Cloud-based Analytics
Embedded Analytics

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements
Revenue Growth

Technology Category

Analytics & Modeling - Predictive Analytics
Analytics & Modeling - Real Time Analytics

Applicable Industries

Software

Applicable Functions

Business Operation
Sales & Marketing

Use Cases

Predictive Maintenance
Predictive Quality Analytics
Real-Time Location System (RTLS)

Services

Cloud Planning, Design & Implementation Services
Data Science Services

About The Customer

Qvidian is a cloud-based sales execution software provider with over 1,200 global customers including Dell, Citi, Aramark, and Rosetta Stone. The company was looking to replace their existing, static reports, to increase customer value and boost product differentiation. Qvidian’s Vice President of Products, Karen Meyer, started to look at analytics because they felt that customers were flying the plane without the appropriate gauges. This put risk on growth opportunities if customers couldn’t assess their ongoing use of Qvidian and the ROI received. With this new thinking, analytics could provide value add to their product offering; one that would drive new business, create upsell opportunities, widen the gap between Qvidian and competitors, position Qvidian as a thought leader in the market, ensure highest levels of customer renewal, and leverage usage trends to influence product roadmap.

The Challenge

Qvidian, a cloud-based sales execution software provider, was looking to replace their existing, static reports, to increase customer value and boost product differentiation. Despite the fact that Qvidian already provided reporting capabilities to its clients, the company decided to upgrade to more modern and self-service analytics. The risk of not creating a new analytic product would mean static reports, keeping the focus of Pro Services away from value-add services, and instead on building tactical, custom reports. Customers would have an inability to measure the impact of Qvidian products on their business and the sales team’s inability to show and prove the value of the product for new and upsell business. There would also be a lack of visibility into product usage and trends to make informed roadmap decisions.

The Solution

Qvidian decided to partner with Birst, a BI platform, to provide more modern and self-service analytics. They put together a short-list of criteria for their choice, with the topmost being making it easier for customers to generate their own reports and data, rather than relying on the Qvidian Professional Services team or deep SQL knowledge to get information out. To turn its vision to reality, Qvidian hired a product manager that solely focused on analytics, aligned its internal teams of Pro Services, Education, Engineering and QA with analytics as a new GTM strategy, and engaged with Birst Partner, Cervello, for the initial implementation. They followed a User Centered Design approach, targeting two primary user personas (Proposal/RFP Managers and Content Managers) and a collaborative development model. The collaborative development involved twelve customers identified as early adopters. These customers could use the product for 9 months ‘free’ of charge and in exchange of feedback. These trials later converted to new sales opportunities.

Operational Impact