Global retail company Building a billion-dollar business through cloudbased managed services
Customer Company Size
Large Corporate
Country
- Worldwide
Product
- IBM® Cloud Managed Services™ for Oracle Applications
- Oracle Database
- Oracle Fusion Middleware
- Oracle Retail Merchandise Financial Planning
- Oracle Retail Merchandising System
Tech Stack
- Cloud Services
- Oracle Applications
- Oracle Database
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Revenue Growth
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Retail
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
The customer is a growing, global retailer that stocks a vast array of products in each of its hundreds of stores, spread across the world. The company generates annual sales of over $200 million and aims to become a global brand, open new stores and expand overseas. Despite being relatively young and bursting with entrepreneurial spirit, the company also runs a sophisticated, efficient retail operation. Alongside product decisions are inventory, logistics, financial and related business challenges. The retailer is growing its store footprint at around 20 percent annually, and is considering opening franchised outlets to help expand its reach even more quickly.
The Challenge
The retailer aims to become a global brand, open new stores and expand overseas. The company needed a way to enable dramatic growth without soaking up time, energy and effort on IT. The retailer had adopted cloud services as the best way to enable its business ambitions. Embracing cloud helped the company avoid CapEx on infrastructure, and removed the need to hire and retain a large technical team. In particular, cloud services effectively bring vendors’ technical maturity into the company, a useful bonus for a young business. The retailer chose to implement Oracle Financials, hosting the applications with IBM, and selected Oracle Retail Management System as the next step.
The Solution
To support worldwide growth this retailer selected IBM® Cloud Managed Services™ for Oracle Applications. Today, the company is able to focus on building its business, free of IT infrastructure concerns. The retailer looked at IBM Cloud Managed Services for Oracle Applications (CMS4Oracle) for the Oracle Retail Merchandising System solution. Moving to CMS4Oracle offered the ability to extend the systems environment and add extra levels of service, cloud and management functionality to the landscape. For example, CMS4Oracle includes service-level agreements covering the retailer’s critical business issues, such as data security, resilience, redundancy and more. The cloud architecture provides the flexibility and excellent scalability needed to handle extraordinarily high growth, while the maturity of the offering ensures service quality through standardization and automation.
Operational Impact
Quantitative Benefit
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