NETSCOUT > Case Studies > Global Logistics Company Employs DDoS Attack Management to Insure Worldwide Package Delivery Despite Increased Network Traffic Due to Pandemic

Global Logistics Company Employs DDoS Attack Management to Insure Worldwide Package Delivery Despite Increased Network Traffic Due to Pandemic

Company Size

1,000+

Country

Worldwide

Product

Arbor Emergency Services
Arbor Edge Defense (AED)
Arbor Cloud

Tech Stack

DDoS Attack Management

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Productivity Improvements

Technology Category

Cybersecurity & Privacy - Network Security

Applicable Functions

Logistics & Transportation

Use Cases

Cybersecurity

Services

Cybersecurity Services

About The Customer

The customer is one of the largest courier and logistics companies in the world with locations in over 220 countries and territories worldwide. The company focuses on sea and air mail, delivering over 1.3 billion parcels per year. The company has a massive workforce of 380,000 employees spread throughout the world. The company had been using multiple service providers to protect their globally distributed datacenters, depending on the regional availability of such services from the providers. However, they found this approach to be complex, difficult, and expensive to manage.

The Challenge

The organization had historically used multiple service providers to protect their globally distributed datacenters, depending on the regional availability of such services from the providers. They contacted NETSCOUT® in 2019 to help them simplify their DDoS mitigation infrastructure by replacing the different service providers with one single provider-agnostic service that could also cover all global locations. This enabled them to have a single SLA with 1 company rather than the multiple provider option, which was extremely difficult, complex and expensive to manage. In times of attack an organization needs clarity and a consistent platform to protect themselves rather than different SLA’s with multiple vendors in all locations. The company fell victim to a series of complex targeted DDoS attacks at the end of December 2019 which spilled over into January 2020. A particular application service was impacted so much that it threatened to halt all the of the company’s flights from taking off worldwide affecting all packages to be delivered.

The Solution

NETSCOUT was able to offer immediate cover with NETSCOUT Arbor Cloud. NETSCOUT Arbor Cloud SOC (Security Operations Center) reacted in “emergency mode” and mitigated the attacks. On the heels of that attack and primarily due to the COVID-19 pandemic, they then recognized an increase in VPN traffic because of employees working from home accessing internal application via VPN. So now their newly refreshed Arbor Product Portfolio needed an upgrade to manage the escalation in traffic. So, they added 6 x AED 2600s, 2 x 2800s & Cloud services to cope with the bandwidth overload. In addition, NETSCOUT provided a subscription license model for their AED & Cloud portfolio to ease the short-term pain in a cost-effective fashion.

Operational Impact

The increased DDoS management and mitigation capacity provides the organization and their employees using VPN confidence that they will be protected from DDoS attacks that can disrupt their business activity and even damage the organizations reputation while temporarily working from home.
The organization was pleased with the flexibility of the AED license configuration and the ability of NETSCOUT to execute on a global procurement effort quickly and to the organization’s crisis timeline.
Due to NETSCOUT’s flexibility in licensing, global presence and ability to react swiftly, the customer was able to meet their crisis goals quickly and efficiently.