Glassdoor Enhances CRM Integration and Data Reliability with Vonage Contact Center
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Use Cases
- Supply Chain Visibility
Services
- System Integration
About The Customer
Glassdoor is a global job finding platform that connects job seekers with employers. The company provides a platform where employees and former employees anonymously review companies and their management. The platform hosts millions of job listings and provides a comprehensive database of company reviews, CEO approval ratings, salary reports, interview reviews and questions, benefits reviews, office photos, and more. Glassdoor operates in several countries around the world and has become a go-to resource for job seekers looking for company insights and job opportunities.
The Challenge
Glassdoor, a global job finding platform, was facing significant challenges with their previous provider in terms of visibility and call data. The company was not receiving the level of visibility it required to effectively manage its operations. Additionally, the call data provided by their previous provider was not reliable enough to meet their standards. The integration with their Customer Relationship Management (CRM) system was also not up to par, which was a major concern for Glassdoor. The company needed a solution that could provide better integration with their CRM and more reliable data, which were their top priorities.
The Solution
To address these challenges, Glassdoor turned to Vonage Contact Center. The Vonage Contact Center solution was chosen for its excellent CRM integration capabilities. This solution was specifically designed to provide expansive visibility and reliable data, which were the key requirements for Glassdoor. The Vonage Contact Center also comes with Salesforce Integration, which was a significant advantage for Glassdoor. With this solution, Glassdoor was able to enhance their CRM integration and improve the reliability of their data. The Vonage Contact Center provided Glassdoor with the tools and information they needed to effectively manage their operations.
Operational Impact
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