IBM > Case Studies > GKN Land System: Business intelligence proactively manages supply chain performance

GKN Land System: Business intelligence proactively manages supply chain performance

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Company Size
1,000+
Country
  • Worldwide
Product
  • IBM Netezza 1000
  • IBM Cognos Business Intelligence V10
  • IBM InfoSphere DataStage
  • IBM Global Business Services— Business Consulting Services
Tech Stack
  • Data Warehouse
  • Business Intelligence
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Customer Satisfaction
Technology Category
  • Analytics & Modeling - Big Data Analytics
  • Analytics & Modeling - Real Time Analytics
Applicable Industries
  • Automotive
Applicable Functions
  • Logistics & Transportation
  • Procurement
Use Cases
  • Inventory Management
  • Supply Chain Visibility
Services
  • Cloud Planning, Design & Implementation Services
  • Data Science Services
About The Customer
GKN Land Systems is a global supplier of integrated powertrain components, systems, solutions and services. The company has 39 manufacturing facilities worldwide. As the company grew through acquisitions, it faced the challenge of managing the increasing complexity of its ERP system. This complexity made it difficult for the company to maintain high-level oversight of key performance indicators (KPIs) for supply chain management, inventory management, procurement and customer satisfaction.
The Challenge
GKN Land Systems, a global supplier of integrated powertrain components, systems, solutions and services, faced a challenge as it grew through acquisitions. The complexity of its ERP system increased, making it difficult to maintain high-level oversight of key performance indicators (KPIs) for supply chain management, inventory management, procurement and customer satisfaction. The company needed a solution that could provide a comprehensive view of its operations and help it monitor its performance against KPIs.
The Solution
GKN Land Systems implemented a data warehouse and business intelligence solution that enables the company to monitor how it and its manufacturing facilities are meeting KPIs. The solution triggers automated alerts when deviations occur. For example, if customer satisfaction scores are dropping, GKN Land Systems can use the BI solution to drill down into both facility and business process data along several dimensions to find the root cause and implement measures to quickly resolve the problem. The solution components include IBM Netezza 1000, IBM Cognos Business Intelligence V10, IBM InfoSphere DataStage, and IBM Global Business Services— Business Consulting Services.
Operational Impact
  • The solution provides improved data consistency and quality, replacing previously separate systems and unreliable data.
  • GKN Land Systems has increased its worldwide customer delivery satisfaction rate by optimizing delivery and addressing critical bottlenecks or shortages proactively instead of reactively.
  • It also improved supplier delivery reliability while reducing supplier spend through improved supply chain visibility.
  • Finally, the company reduced inventory stock by improving forecasting and overall stock management among its facilities.
Quantitative Benefit
  • Increased worldwide customer delivery satisfaction rate by 30 percent.
  • Improved supplier delivery reliability by 20 percent.
  • Reduced supplier spend through improved supply chain visibility.
  • Reduced inventory stock by 15 percent.

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