GEODIS Improves Parcel Shipping Visibility for Global E-Commerce Customers
Customer Company Size
Large Corporate
Region
- Europe
Product
- e2open Logistics Visibility
- e2open Logistics suite
Tech Stack
- SaaS platform
- Cloud-native platform
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Analytics & Modeling - Predictive Analytics
Applicable Industries
- E-Commerce
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Track & Trace of Assets
- Supply Chain Visibility
- Fleet Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
GEODIS is a top-ranked global logistics provider with over 40,000 employees in more than 120 countries. The company offers expertise in contract logistics, distribution, freight forwarding, road transport, and supply chain optimization. GEODIS serves a wide range of industries, including high tech, fashion, aerospace, and defense. The company has successfully partnered with leaders in many of the world's largest global e-commerce marketplaces, generating around 5 million cross-border and cross-continental small parcel shipments annually through its e-commerce shipping solution.
The Challenge
The GEODIS Control Tower team faced significant challenges in managing global small parcel tracking due to the limitations of their existing third-party technology solution. The system lacked agility, struggled with the complexities of global tracking, and required frequent manual updates. This led to service degradation and an unstable, non-scalable product that necessitated constant IT intervention. The company needed a more robust and faster solution to provide highly reactive tracking tools and enable dynamic orchestration of workflows. Additionally, there was an urgent need to improve organizational processes to reduce the complexity of global parcel management, onboard new customers without IT involvement, and minimize manual activities and redundant data entry.
The Solution
GEODIS chose to implement e2open Logistics Visibility from the e2open Logistics suite to address their tracking challenges. E2open demonstrated the ability to trace shipments from container to pallet down to the small package level, which is critical for international e-commerce. The e2open system could handle tracking across multiple modes and complex shipment flows. The implementation was rapid and successful, with the project kick-off and go-live timelines highly constrained. The team conducted thorough performance and user-acceptance testing during the post-holiday freeze window and launched the system in early January. E2open's implementation services team reviewed and streamlined GEODIS' existing processes, making the transition simple and effective. The advanced logistics capabilities of e2open enabled GEODIS to deliver on promises made to its largest customers, providing competitive advantages essential for continued growth.
Operational Impact
Quantitative Benefit
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