GE Capital Bank Saves Costs with DocuWare
Company Size
1,000+
Region
- Europe
Country
- Poland
Product
- DocuWare
Tech Stack
- Document Management System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Regulatory Compliance Monitoring
- Remote Asset Management
Services
- System Integration
About The Customer
GE Capital Bank is based in Gdansk, Poland and is one of the country's premier financial institutions. The bank's focus is on customer finance with automobile loans, sales finance, cash loans, and credit cards accounting for the majority of its portfolio. With a consumer loan portfolio that exceeds $1 billion, GE Capital Bank is rated sixth among Polish retail banks. The bank has several hundred users who need access to loan documents, making efficient document management crucial for its operations.
The Challenge
GE Capital Bank, one of the premier financial institutions in Poland, was facing challenges with its paper-based document management system. With a consumer loan portfolio exceeding $1 billion, the bank had several hundred users accessing loan documents. However, the paper-based system meant that the same document could not be used by more than one person at a time. The retrieval process was time-consuming, with documents demanded from the archives taking a day to be available. This was particularly problematic for the Customer Service and the Vindication Department, who needed to process loan requests and other loan-related matters quickly.
The Solution
In 2003, GE Capital Bank decided to implement an integrated document management system and opted for the DocuWare solution. This met all the bank's requirements, including integration with the Document Collection bank system by the IT provider, a solution running in their Windows environment, and data storage on a disk array. All scanned document images are now stored on the DocuWare server. By storing the documents as images on a computer, the loan files and other important records are now available to all employees simultaneously, at any time of day or night. This has particularly benefited the Customer Service and the Vindication Department, who are now able to process loan requests and other loan-related matters much faster than ever before.
Operational Impact
Quantitative Benefit
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