Gartner Towing Services: Streamlining Operations with DocuWare Cloud
Company Size
11-200
Region
- Europe
Country
- Germany
Product
- DocuWare Cloud
Tech Stack
- Cloud Computing
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Automotive
Use Cases
- Inventory Management
Services
- Cloud Planning, Design & Implementation Services
About The Customer
Gartner Towing Services is a rapidly growing company based in Germany. The company offers a wide range of services including breakdown assistance and towing service, repairs, rental car service as well as the purchase and sale of accident vehicles. A focus on customer service and the use of the most modern technologies available are all part of the company’s recipe for success. With its GPS-controlled emergency vehicles and an EDP-supported operations center, they serve a large region between Baden-Baden and Offenburg.
The Challenge
Gartner Towing Services, a rapidly growing company in Germany, was facing limitations with its server capacities and lacked an in-house IT administrator. The company wanted to store not only scanned paper documents but also digital documents from its leading IT applications in a well-organized manner. The aim was to use a uniform search term, for example, the license plate number, to display all documents relating to the services provided in the various business sectors at the touch of a button. The company also wanted to make administrative processes more efficient and transparent.
The Solution
In 2015, Gartner Towing Services decided to implement DocuWare Cloud to overcome its server capacity limitations and lack of an in-house IT administrator. The company began rolling out the solution in 2016, starting with order processing. Workshop orders and invoices, orders for goods, returns, delivery notes, and credit notes were transferred from the ERP system Centro or digitized into the document pool and stored in previously defined directory structures. In a further project step, all documents relating to services provided as part of the ADAC partnership, i.e., towing and breakdown service receipts as well as rental car contracts, were digitized. The DMS implementation was completed approximately six months later with the integration of all relevant accounting documents such as incoming and outgoing invoices, cash receipts, account statements, or gas tank receipts from road patrol drivers.
Operational Impact
Quantitative Benefit
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