Fulton Financial Keeps Risk in Check
Region
- America
Country
- United States
Product
- NAVEX Global
Tech Stack
- Not mentioned
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Employee Satisfaction
Technology Category
- Infrastructure as a Service (IaaS)
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Fraud Detection
Services
- System Integration
About The Customer
Fulton Financial is a mid-sized bank that operates within the highly-regulated banking industry. The company has spent years developing strong financial controls to identify and resolve potential risks early. Despite not being exposed to as much risk as some larger financial organizations, Fulton Financial is committed to taking any necessary precautions to protect its human and capital resources. The company's proactive approach to risk is led by Jerry Furman, Senior Vice President and Chief Auditor at Fulton Financial Corporation.
The Challenge
Fulton Financial, a mid-sized bank, wanted to take a more proactive approach to risk. The company needed a system that would increase employee confidence, provide insight into trends indicating risk issues, and facilitate inter-departmental collaboration to address concerns. Fulton initially used an internal system to meet federal requirements and identify fraud exposure. However, this system did not inspire confidence among employees, had limited functionality, and was difficult to staff. The company sought a more efficient solution.
The Solution
Fulton Financial chose to partner with NAVEX Global to strengthen its controls. NAVEX Global provides a system that allows employees to report any suspected fraud or misconduct safely and anonymously. The data from these reports is sorted into categories, enabling Fulton to analyze trends at each of its subsidiaries. When a report is submitted, three departments are automatically notified: Legal, Human Resources, and Internal Audit. These departments work together to decide who should take the lead in resolving the report, ensuring a system of checks and balances.
Operational Impact
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