from the Factory to the User: Streamlining Computer Delivery Processes Using 1E Shopping and SCCM
Company Size
1,000+
Region
- America
Country
- United States
Product
- 1E Shopping
- SCCM
- 1E Nomad
- NightWatchman
Tech Stack
- VBScript
- Batch File
- USMT
- Palo Alto VPN
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Inventory Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
The customer is an environmental firm based in the United States, employing over 1,000 people. The firm is dedicated to providing high-quality environmental services and has a strong focus on leveraging technology to improve operational efficiency. The company had been using various 1E products for over a decade, including Nomad and NightWatchman, and had been considering 1E Shopping for several years. The firm decided to create imaging depots to service its users for desktop and laptop delivery, aiming to provide fully configured computers with all necessary software and accessories pre-installed. However, the depots proved to be unsustainable due to high costs and inefficiencies.
The Challenge
The environmental firm faced significant challenges with its imaging depots, which were designed to build and distribute computers to users across the company. While the depots provided excellent customer service, they were not sustainable from a business perspective. The process was labor-intensive, costly, and time-consuming, leading to significant backups and inefficiencies. Storage was another major issue, as maintaining a large quantity of equipment at non-warehouse locations was impractical. The firm needed a more efficient and cost-effective solution to streamline the computer delivery process without compromising the quality of service.
The Solution
The firm implemented a new solution that involved shipping computers directly from the manufacturer to the user and providing a self-service process for users to complete the build of their own computers. This process leveraged 1E Shopping to automate the ordering and approval process, allowing users to request the software they needed with all approvals handled automatically. The task sequence for computer delivery was simplified to include dynamic patch and driver injection, ensuring that any model of computer could be built without issues at the factory. The solution also included a process for automating the backup and restore of user data during computer refresh scenarios, using 1E Nomad and USMT. This end-to-end automated process significantly reduced costs and manual labor while maintaining high-quality service for end users.
Operational Impact
Quantitative Benefit
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