Friendship Village Improves Scheduling Efficiencies 75% and Boosts Staff Satisfaction
Company Size
1,000+
Region
- America
Country
- United States
Product
- OnShift
Tech Stack
- Web-based Application
- Automated Scheduling
- Template-based System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Facility Management
- Human Resources
Use Cases
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
Friendship Village in Tempe, Arizona, is a continuing care community managed by Life Care Services. It operates a 128-bed Health Care Center that provides comprehensive short- and long-term skilled nursing care. The services offered range from assistance with daily activities to intensive rehabilitation programs. Friendship Village is a five-star rated community dedicated to providing the highest quality of care to its residents. The community employs 165 staff members and is committed to improving the efficiency and effectiveness of its operations to enhance the quality of care provided to its residents.
The Challenge
Friendship Village faced significant challenges with its outdated and inefficient scheduling process. The management struggled to evaluate facilities effectively due to a lack of timely and accurate data. Nursing staff were frustrated with the lack of visibility into their schedules. The manual scheduling process, which involved pencil and paper, was time-consuming and inefficient, leading to confusion about job responsibilities and assignments. Filling open shifts due to call-offs was particularly difficult, often taking at least 30 minutes to find a replacement. This process also led to significant overtime expenses and dissatisfaction among staff members.
The Solution
To address the inefficiencies in its scheduling process, Friendship Village selected OnShift staff scheduling and shift management software. OnShift provided the necessary training and support to get the community up and running quickly, even though many staff members were not computer savvy. The automated scheduling system replaced the handwritten nursing schedules, allowing schedulers to automatically assign the right employees to the right shifts. OnShift's web-based application enabled staff members to access their schedules and request open shifts from anywhere. The software also streamlined the process of resolving call-offs by automatically identifying qualified employees and sending messages via text, email, or automated telephone calls. This allowed the scheduler to make more informed decisions and prevent overtime expenses. OnShift's integrated communications platform ensured a more equitable distribution of open shifts, improving staff satisfaction and creating a more positive work environment.
Operational Impact
Quantitative Benefit
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