FranklinCovey Enhances Email Security and Efficiency with Abnormal
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Abnormal Inbound Email Security
- Abnormal Account Takeover Protection
- Abnormal Abuse Mailbox Automation
- Abnormal Email Productivity
Tech Stack
- Behavioral AI
- Microsoft 365
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Application Security
- Cybersecurity & Privacy - Cloud Security
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
Services
- System Integration
About The Customer
FranklinCovey has earned an international reputation for effective leadership and company culture training. For more than 35 years, their coaching has promoted “habits of effectiveness in every individual” and “high-trust culture” to achieve key goals. The company also applies this approach to its own operations, supporting customers across 160 countries with resources in two dozen languages. This commitment is just one of the reasons the firm has earned the trust of multiple Fortune 100 and Fortune 500 companies.
The Challenge
Graymail that made it past the company’s Microsoft 365 security was impacting efficiency—for the IT team and the company in general. “We don't have time for someone to watch the email abuse box all day, so we have to be strategic to protect our individual users, our data, and the enterprise,” said Blaine Carter, Global CIO. “Efficiency and automation are key. We wanted an adaptable, automated solution that no one has to babysit.” Carter and his team also wanted a reliable way to prevent advanced credential phishing and vendor email compromise attacks from evading their existing security stack. Said Carter, “Microsoft is very good at filtering threats with malicious elements, but we also needed in-depth understanding of email intent.”
The Solution
Abnormal Inbound Email Security uses advanced behavioral AI to baseline normal behavior of every user in an organization and then detect deviations—including subtle shifts in tone, content, and wording—that can indicate a sophisticated attack. Email Productivity extends behavioral AI to the message sorting habits of each user to learn their preferences. Then, the solution automatically sorts unwanted graymail into a Promotions folder, freeing the IT team from tedious tasks related to managing rules and safelists. Abuse Mailbox Automation and Account Takeover Protection use Abnormal behavioral AI to put investigation, remediation, and compromised-account lockouts on autopilot, so the IT team can enjoy more peace of mind and more time for other tasks.
Operational Impact
Quantitative Benefit
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