Forzani Group transforms its supply chain processes with Manhattan Solutions
Customer Company Size
Large Corporate
Region
- America
Country
- Canada
Product
- Manhattan SCALE
- IBM i
- Motorola RF equipment
Tech Stack
- Warehouse Management System
- Automated Conveyors
- Put-to-Light Equipment
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Warehouse Management Systems (WMS)
- Functional Applications - Inventory Management Systems
- Analytics & Modeling - Predictive Analytics
Applicable Industries
- Retail
- Consumer Goods
Applicable Functions
- Warehouse & Inventory Management
- Logistics & Transportation
Use Cases
- Warehouse Automation
- Inventory Management
- Supply Chain Visibility
- Predictive Maintenance
Services
- System Integration
- Training
- Software Design & Engineering Services
About The Customer
More than thirty years ago, a group of Calgary Stampeder teammates opened a 1,200 square-foot athletic footwear store. Today, The Forzani Group Ltd. (FGL) has grown to cover more than 6.5 million square feet of retail space. As Canada’s largest sporting goods retailer, it offers a wide assortment of brand-name and private-label products under several corporate banners, and operates more than 348 stores and wholesalers, 223+ franchises and a web site. FGL uses a unique, multi-banner concept designed to provide Canadian consumers with a wide range of technically superior sporting goods. An extensive mix of quality products, great price points and excellent customer service are hallmarks of its shopping experience.
The Challenge
As FGL expanded its store base, product line, and customer service, its warehouse management system became unable to support the rise in volumes. FGL decided to invest in a search for a flexible, scalable supply chain execution solution that could keep pace with growth and support the company’s core principles of providing quality and value to customers. In addition, FGL wanted a solution that would help complete the technology component of a company-wide initiative to optimize store sales. To reach its objective of delivering more flexible product allocation and responsiveness to stores, FGL decided on key strategies and solutions that would enable it to transform its business and supply chain processes. The selected technologies would be the backbone of FGL’s overall integration and standardization, and FGL planned for them to be implemented simultaneously.
The Solution
After researching warehouse management systems, FGL chose Manhattan Associates solutions. Manhattan offered a proven track record in sporting goods retail, and its highly configurable solutions integrated well with FGL’s systems. FGL also teamed with supply chain design and implementation firm, Q4 Logistics, a division of Fortna, Inc., to provide project management and to lead design, configuration and testing activities associated with the Manhattan SCALE implementation. Q4 created customized documents and training programs as part of a transition management effort that allowed new processes to be readily adopted by FGL distribution associates. The FGL, Q4 and Manhattan Associates team members worked together to ensure smooth data conversion, system cut-over and go-live production support—setting the foundation for FGL to accomplish its business goals. Implementation of Manhattan’s warehouse management solution addressed several of the key objectives within FGL’s company initiative: integration, automation and responsiveness of its Calgary and Toronto distribution centers. The solution integrated with FGL’s merchandising system, automated conveyors and put-to-light equipment without the need for additional modifications.
Operational Impact
Quantitative Benefit
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