Fortifi’s CRM Platform Counts on Redis Enterprise for Stable, High Performance
Company Size
11-200
Product
- Redis Enterprise
Tech Stack
- Kubernetes
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Database Management & Storage
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- E-Commerce
- Software
Applicable Functions
- Business Operation
Services
- System Integration
About The Customer
Fortifi is a comprehensive cloud-based business platform that includes a billing system, support system, CRM, order management system, knowledge base, and marketing system. This platform can be integrated into any website, providing a unified view of various business elements tailored to clients' specific needs. Fortifi's primary focus is on delivering a seamless and efficient user experience for its customers. As the company grew, it faced challenges in managing its existing infrastructure, prompting the search for a more reliable and high-performance solution. Fortifi ultimately chose Redis Enterprise to meet these needs, ensuring high availability and stability for its customer-facing applications.
The Challenge
Prior to using Redis Enterprise, Fortifi ran Open Source Redis inside a Kubernetes Engine cluster. Managing it wasn’t too difficult, but it wasn’t built quite right from the outset. It would occasionally fail over and nodes would lose sync with each other. As its application and user count grew, Fortifi realized it needed a cost-effective method of ensuring that customers’ experience with its application didn’t diminish. Fortifi encountered issues with their Redis setup, including occasional failovers and nodes losing sync, which impacted the user experience. They needed a more reliable and scalable solution to handle the growing application usage and user count.
The Solution
Fortifi chose Redis Enterprise to store user sessions for its eCommerce platform, leveraging its high availability and high performance. Redis Enterprise serves as the primary database for Fortifi’s customer-facing application, providing a stable and scalable solution. The key features and functionalities of Redis Enterprise used by Fortifi include high availability, stability, and the ability to seamlessly scale, cluster, and auto-shard. Fortifi also values Redis Enterprise's monitoring, automation, alerting, and dashboard capabilities. The implementation of Redis Enterprise has allowed Fortifi to handle the growing application usage and user count effectively, ensuring a smooth and reliable user experience.
Operational Impact
Quantitative Benefit
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