Buildium > Case Studies > Forth Group Enhances Property Value and Community Engagement with Buildium

Forth Group Enhances Property Value and Community Engagement with Buildium

Technology Category

Networks & Connectivity - 5G

Applicable Industries

Buildings
Equipment & Machinery

Applicable Functions

Maintenance
Sales & Marketing

Use Cases

Inventory Management
Time Sensitive Networking

About The Customer

Forth Group is a property management company that manages over 5,000 doors. They serve associations and aim to add value to their business beyond simple efficiency. They believe in fostering community and making the properties in their portfolio more valuable for everyone involved. They have been a Buildium customer since 2007, using the platform to move away from traditional ways of doing things and introduce smarter operations. They strive to stand out as a leader in the market by improving their properties and creating happier, more engaged associations.

The Challenge

Forth Group, a property management company, was seeking to move away from their traditional, network-based financial software to a more comprehensive solution that could not only handle accounting and payments but also enhance the value of their properties. They were looking for a platform that could provide a unified approach to managing vendors, customers, properties, and staffing needs. The challenge was to find a solution that could integrate all these aspects seamlessly and provide easy access to relevant users. Additionally, they wanted to improve resident communication and engagement, which they believed would ultimately increase the value of their properties.

The Solution

Forth Group found their solution in Buildium, a property management software. They worked closely with Buildium's onboarding team to integrate their financial and management processes into the new platform. The focus was on having everything in one place, ensuring that information about vendors, customers, properties, and staffing needs could be easily accessed by the relevant users. They also set up the Resident Center with specific features to meet the needs of individual associations. This allowed for improved resident communication channels where boards and residents could put in requests, send and receive updates, and access important property details easily. They also introduced discussion boards where residents could schedule events, post items they’re looking to buy or sell, and connect with each other.

Operational Impact

With the implementation of Buildium, Forth Group has seen significant improvements in their operations. The systems are now intuitively integrated with each other, from payments to maintenance to resident management. This has made it easy for vendors, residents, and owners to access the information they care about easily, without the clutter of irrelevant details or overly-complex interfaces. The improved resident communication channels have led to more engaged associations and happier residents. The ability for residents to put in requests, send and receive updates, and access important property details easily has added value for homeowners. The introduction of discussion boards has also fostered a sense of community among residents, further enhancing the value of the properties.

Quantitative Benefit

Improved property values from dynamic resident communication service
Saved staff time from consolidated, integrated systems across the business
Happier residents and boards that can easily access information they need, at any time