ForSaleByOwner is growing 100% a year since they implemented LiveChat
Region
- Pacific
Country
- Australia
Product
- LiveChat
Tech Stack
- LiveChat
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Revenue Growth
Applicable Functions
- Sales & Marketing
About The Customer
ForSaleByOwner is a reputable and trusted industry leader and Australia’s best recognized service for those looking to sell their property without paying huge agent commissions. The company is a client of realestate.com.au and domain.com.au. They help people sell their homes without the involvement of a real estate agent by providing them with proper marketing tools. Using their service, customers achieve the same, if not better, results and save thousands of dollars on commission and advertising costs.
The Challenge
ForSaleByOwner, an Australian company, helps people sell their homes without the involvement of a real estate agent by providing them with proper marketing tools. The company wanted to offer the best service possible to their customers, so they started looking for a tool that would allow customers to reach out to them quickly and on the spot. They wanted a fast, real-time way of talking to their clients. The company purchased two accounts. The first one is for sales and is dedicated to the new customers who might be interested in signing up for one of their advertisement packages. The second LiveChat account is for support and is dedicated to existing customers who already signed up on the website and may need some help with their own accounts.
The Solution
ForSaleByOwner implemented LiveChat to improve customer service by offering better and faster help. The company can maintain great support coverage over the day thanks to the use of mobile applications. Agents chat with customers on their mobile devices when they’re out of the office and constantly provide help. When agents cannot respond at a particular moment, visitors can always leave them a message. Agents receive the message as a ticket and respond to it as soon as possible. The company also uses canned responses which allow to recall pre–made messages with short tags and use them during chats. It shortens agents 'response time and influences the chat satisfaction of customers.
Operational Impact
Quantitative Benefit
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