Case Studies > Fisk’s Beauty Secret for Increasing Inventory Accuracy

Fisk’s Beauty Secret for Increasing Inventory Accuracy

Customer Company Size

Large Corporate

Region

America

Country

United States

Product

NetSuite
RF-SMART

Tech Stack

Cloud-based WMS
Barcode Scanning
Real-time Integration

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Cost Savings
Customer Satisfaction

Technology Category

Functional Applications - Warehouse Management Systems (WMS)
Functional Applications - Inventory Management Systems
Networks & Connectivity - RFID

Applicable Industries

Consumer Goods
Retail

Applicable Functions

Warehouse & Inventory Management
Logistics & Transportation

Use Cases

Inventory Management
Supply Chain Visibility
Warehouse Automation

Services

System Integration
Training

About The Customer

Fisk Industries is a manufacturer and distributor of personal care and beauty products, supplying both retail and consumer markets. With thousands of SKUs, inventory accuracy is critical for the company to pick orders efficiently and correctly. Fisk's mission is to deliver high-quality, creative products with speed to market. The company has been a NetSuite customer since 2008, leveraging the platform to improve inventory accuracy and meet customer demands. Fisk's commitment to innovation and efficiency drives its continuous search for better solutions to enhance its operations.

The Challenge

Fisk Industries faced significant challenges with inventory accuracy, which was crucial for efficiently picking orders and avoiding stock-outs. Their existing warehouse management system (WMS) was cumbersome and only boosted inventory accuracy to 85%. The system lacked real-time integration with NetSuite, requiring manual updates and oversight. This led to inefficiencies, stock-outs, and the inability to fulfill purchase orders promptly. Bruce Meyer, COO at Fisk, recognized the need for a more robust and user-friendly barcoding solution to improve inventory accuracy and order fulfillment efficiency.

The Solution

Fisk Industries implemented a three-step plan to move to a cloud-based operation. The first step involved overhauling their warehouse management system. Although they initially implemented NetSuite, they found it necessary to integrate a more robust barcoding solution. After comparing leading solutions, Fisk chose RF-SMART for its seamless integration with NetSuite and its Built-for-NetSuite certification. RF-SMART provided real-time inventory management, allowing Fisk to track product locations and pick orders efficiently. The solution's flexibility enabled Fisk to run their warehouse according to their specific needs, rather than being constrained by system-enforced rules. The implementation of RF-SMART was quick and straightforward, taking only one afternoon compared to the four months required for their previous system.

Operational Impact

RF-SMART enabled real-time picking, which updated order statuses from pending fulfillment to picked, allowing Fisk to know the status of all orders at any given time.
The solution improved order fulfillment times from five days to same-day fulfillment, significantly enhancing customer satisfaction.
On-the-fly cycle counts and bin management brought increased efficiency, allowing Fisk to move products between bins for replenishment and save time.
The intuitive and user-friendly interface of RF-SMART made training simple, as it could run on handheld devices with a similar look and feel to smartphones.
The ease of access to RF-SMART on smartphones allowed Bruce Meyer to perform bin inquiries and track orders remotely, further improving operational efficiency.

Quantitative Benefit