First National Bank of America Centralizes Patch Management
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Automox
- Ivanti
- PDQ
- Rapid7 InsightVM
Tech Stack
- Cloud Interface
- VPN-free Platform
- Automation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
Technology Category
- Cybersecurity & Privacy - Endpoint Security
- Functional Applications - Enterprise Asset Management Systems (EAM)
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Quality Assurance
Services
- System Integration
- Software Design & Engineering Services
About The Customer
The First National Bank of America (FNBA) is a full-service financial services institution, offering customers high-yield certificates of deposit and savings accounts, non-QM mortgages, commercial loans, self-directed IRA loans, and more. With 300 employees and 750 endpoints in its estate, FNBA excels at providing an exceptional experience and exceeding the expectations of each customer. The bank is focused on delivering high-quality financial services and maintaining a secure and efficient IT infrastructure to support its operations.
The Challenge
Before Automox, FNBA used both Ivanti and PDQ to manage its patching and software updates but was experiencing difficulties with accurate patch reporting and completing patch updates. The use of legacy patch management systems sometimes left FNBA with false results, leading to potential vulnerabilities and forcing the team to check that each patch went through, manually. Pushing through certain patches also resulted in other system malfunctions. Previous patch management systems seemed mismatched, hard to use, and tough to configure. FNBA had trouble taking action because of poorly integrated features that would result in breaking other necessary pieces of their environment.
The Solution
Automox was a game-changer for FNBA’s IT Security Team. Now operating in a VPN-free environment, FNBA can focus on more strategic business areas by leaning into automation. Automox empowered FNBA with insight into all devices, meaning technicians no longer had to manually check devices. This led to a significant reduction in hours spent patching. Furthermore, the IT team was able to manage its work schedule with much more ease and efficiency. FNBA’s top priority was implementing a patch management solution derived from a VPN-free platform. Previously, if a device left the network, it was lost – the previous agent lacked full visibility, leading to a heap of potential weaknesses. With Automox’s cloud interface, that’s no longer a problem. FNBA uses Rapid7 insight vulnerability management (IVM) to evaluate security risks and determine an acceptable level of risks. With management setting the risk levels, Automox needed to deliver against coinciding KPIs to be considered effective.
Operational Impact
Quantitative Benefit
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