Finding a Cure for the Common Compliance System
Company Size
1,000+
Region
- America
Country
- United States
Product
- NAVEX Global’s EthicsPoint
Tech Stack
- Web-based incident reporting
- Case management system
Implementation Scale
- Enterprise-wide Deployment
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Regulatory Compliance Monitoring
Services
- System Integration
About The Customer
Samaritan Health Services (SHS) is a regional network of hospitals, physicians, and senior care facilities in Oregon. United by a set of core values and consideration for local health care needs, SHS serves the needs of people in the mid-Willamette Valley and the Central Oregon Coast. The organization is committed to high ethical standards and aims to make the right decisions for patients, employees, and staff. The SHS vision is inspired by values that include integrity and respect. In keeping with those values, SHS fosters an environment of safety and ethical practices for workers and patients. The organization has a small compliance department, responsible for keeping the organization compliant with all governmental mandates.
The Challenge
Samaritan Health Services (SHS), a regional network of Oregon hospitals, physicians, and senior care facilities, was facing a challenge in maintaining compliance with all governmental mandates. The organization had a small compliance department, headed by Corporate Compliance Officer Colleen Fair, which was responsible for ensuring compliance for all 5,000 SHS employees. The department was using a toll-free hotline through a third-party service for anonymous employee reporting. However, this service had limitations as it lacked web-based reporting functionality and a case management system that would allow compliance staff to add data from conversations that did not come to her attention through the hotline.
The Solution
SHS found the solution they needed with NAVEX Global. The system they selected included an anonymous hotline and web-based incident reporting with the capability to track and manage cases that began with face-to-face conversations. It also cost less than the previous hotline solution. SHS worked with NAVEX Global’s Implementation Services team to ensure the system met their specific needs. The goal was not to build a compliance department, but to build compliance awareness and understanding among all employees. When an issue notification comes in, it goes to Fair and three other staff including a privacy officer and legal counsel. Using the NAVEX Global system, Fair assigns the case, directs the next steps and tracks progress toward resolution.
Operational Impact
Quantitative Benefit
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