Financial Leader Improves Business Service Reliability from Data Center, UC, and Hybrid Workforce Technologies
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE® Service Assurance platform
- NETSCOUT® Certified InfiniStreamNG® software appliances
- nGenius® Packet Flow Operating System
- nGenius®PULSE server with nPoint sensors
Tech Stack
- Citrix VDI
- Oracle services
- Cisco Unified Computing System (UCS)
- VoIP
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Connectivity Platforms
- Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Remote Asset Management
- Remote Collaboration
- Remote Control
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
The holdings company maintains a controlling interest in operations of a global banking institution with nearly 150 million global customers. The company’s centralized Information Technology (IT) Operations team is tasked with leading digital innovations that operationally benefit both the holdings company and their separate banking institution business operations. In this manner, these business entities benefit from optimized IT operations investments and personnel resources, including sharing certain data center operations. While taking advantage of centralized IT efficiencies where feasible to support their own technology operations, the holdings company and banking institution have separate network infrastructures, business services, and capital expenditure (CapEx) processes, all of which occasionally prompt sequential, rather than concurrent, adoption of common vendor technology platforms.
The Challenge
The holdings company and banking institution, while benefiting from centralized IT efficiencies, have separate network infrastructures, business services, and capital expenditure (CapEx) processes. This occasionally prompts sequential, rather than concurrent, adoption of common vendor technology platforms. The challenges for work-from-home (WFH) employees included access to, and reliable performance of Citrix virtual desktop infrastructure (VDI) for secure business application use, Oracle services, and VoIP and Cisco Unified Computing System (UCS) service quality. These issues remained largely unresolved, despite in-place vendor troubleshooting toolsets in the holdings company environment. This frustrated both employees and the IT resources tasked with troubleshooting and mean-time-to-remediate (MTTR) functions without single-pane visibility into how these solutions operated in home office environments.
The Solution
The IT leadership team again relied on NETSCOUT to ensure this project’s success, taking advantage of the company’s subject matter experts to help design a solution that capitalized on their earlier service assurance technology investments. In this manner, IT leadership recommended a software-based smart visibility approach for the new data centers and use of already-deployed nGeniusONE and nGeniusPULSE analytics (previously purchased by the company’s banking institution), which aligned this project with the cost containment guidelines necessary for go-ahead approval from their Procurement team. In introducing visibility into their new data center operations environments necessary to assure service performance, IT Operations deployed NETSCOUT Certified ISNG software appliance (with support for 40GB network speeds) and software-based nGenius PFOS Packet Broker technology solutions. The ISNG appliances used integrated Adaptive Service Intelligence technology to generate smart data in real-time from the north-south network packet traffic, which was then employed by IT Operations for improved network, application, and business service delivery across the holdings company business.
Operational Impact
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