FGM Uses Solutions to Optimize Quality, Supplier and Strategic Planning Management and Develop New Products
Customer Company Size
Large Corporate
Region
- America
- Asia
- Europe
Country
- Brazil
Product
- SoftExpert Excellence Suite
- Whiteness line
Tech Stack
- Web-based solutions
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
- Digital Expertise
Technology Category
- Functional Applications - Product Lifecycle Management Systems (PLM)
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
- Life Sciences
Applicable Functions
- Quality Assurance
- Product Research & Development
- Business Operation
Services
- System Integration
- Software Design & Engineering Services
- Training
About The Customer
FGM Produtos Odontológicos is a prominent player in the dental technology industry, known for its innovative solutions and extensive product line. With over 13 years in the market, FGM is the most highly-sold brand in Brazil for dental bleaching products, serving over 6 million smiles through its Whiteness line. The company exports to countries in the Americas, Europe, and Asia, and holds several certifications, including ISO 9001, ISO 13485, and the Brazilian National Health Surveillance Agency (ANVISA) Good Manufacturing Practices Certificate. FGM operates a 2,600 square meter manufacturing facility in Joinville, Santa Catarina, and offers a wide range of dental products, including resin composites, fiberglass pins, and cementation products.
The Challenge
FGM, a leading company in the dental technology sector, faced challenges in managing quality, suppliers, new product development, and strategic planning. The company needed a solution to streamline these processes, ensure compliance with various certifications and regulations, and maintain documentation securely and centrally. Additionally, FGM required a system that could facilitate global access to resolve pending activities and improve productivity.
The Solution
FGM implemented the SoftExpert Excellence Suite to manage its quality, suppliers, new product development, and strategic planning processes. The suite's web-based version allowed for global access, enabling the resolution of pending activities from anywhere. The solution centralized documentation, making it accessible to users and auditors both inside and outside the company. The SE Suite facilitated complete product lifecycle management, from creation and design to manufacturing, maintenance, and disposal. It also aligned product development stages with the organization's business strategy, boosting productivity and ensuring compliance with regulatory requirements.
Operational Impact
Quantitative Benefit
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