Case Studies > Fetco Home Decor replaces incumbent antivirus and managed email service with ESM & ASG, after custom remediation by Comodo

Fetco Home Decor replaces incumbent antivirus and managed email service with ESM & ASG, after custom remediation by Comodo

Company Size

200-1,000

Region

America

Country

United States

Product

Comodo Endpoint Security Manager (CESM)
Comodo Antispam Gateway (CASG)
AVG Antivirus
MX Logic (now McAfee SaaS)

Tech Stack

Cloud-based Email Filtering
Default Deny Architecture
Auto Sandbox Technology

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements

Technology Category

Cybersecurity & Privacy - Endpoint Security
Cybersecurity & Privacy - Malware Protection
Cybersecurity & Privacy - Network Security

Applicable Industries

Consumer Goods

Applicable Functions

Business Operation

Use Cases

Intrusion Detection Systems

Services

Cybersecurity Services
System Integration

About The Customer

Fetco Home Decor, Inc. is a leading designer and wholesaler of photograph frames, photo albums, wall decor, office decor, and home accent pieces. Founded in 1974, Fetco’s products are branded under the company’s proprietary Fetco Home Decor label and have sold millions of frames and decorator items since its inception. In addition, Fetco provides private label products and assists customers with their direct sourcing of frames, albums, wall decor, office decor, and home accent pieces. The company’s headquarters are in Randolph, MA, with other offices located around the globe. Fetco Home Decor is known for its innovative designs and high-quality products, making it a prominent player in the home decor industry.

The Challenge

Fetco Home Decor was experiencing a rampant outbreak of the W32. changeup virus. The virus was extremely persistent in that users were being re-infected whenever they connected to the organization’s file server. The Fetco CFO needed a way to isolate and fix the problem once and for all and prevent future infections from occurring. After being infected with a serious and persistent virus outbreak that the existing antivirus and managed email solutions vendor missed, Fetco Home Decor needed to remediate and proactively protect their corporate environment from future risk. Based on the experience, the Fetco team made the decision for their MSP to remove the existing antivirus software provider and deploy Endpoint Security Manager from Comodo. The unique Default Deny Architecture and patent pending Auto Sandbox Technology would help ensure that this, or any other virus, could not infect the computers of the firm. The existing managed email protection service was also removed and switched to Comodo’s Antispam Gateway service, providing the ability to prevent and filter malicious attachments, virus and malware threats, phishing attacks, and automated spambots, while reducing the overall amount of junk mail.

The Solution

Comodo’s Business & Enterprise Support Team (BEST) remotely assisted the security expert to identify the virus infection and promptly removed it. The team was able to trace the root cause of the virus and discovered that the outbreak was introduced via a malicious email. The migration away from the former managed email service to Comodo’s ASG was extremely simple. Since ASG is a cloud-based service, the firm’s MX records were simply re-directed to point to the CASG cloud-based servers, which immediately started mail filtering. The MSP engineers worked to replace the existing antivirus software with ESM to further reduce the risk of infection. The new environment provided an advanced layered approach with ASG at the perimeter, providing the first line of defense by actively filtering malicious attachments and virus and malware threats before they even hit the company network. Finally, ESM added its innovative 5 layers of proactive, persistent protection to help ensure Fetco was virtually impenetrable by malware and virus threats — especially unknown executable files.

Operational Impact

Fetco Home Decor has realized several benefits as a result of the migration to ESM & ASG, most notably a significant reduction in the risk of re-infection.
The removal of the harmful effects of the W32.changeup virus from the company network has led to a return to productivity for management and the company workforce.
Comodo’s Business & Enterprise Support Team was able to work with the IT security expert & MSP to effectively analyze the problem on the Fetco Home Decor corporate environment and implement a solution to quickly remediate the W32. changeup virus infection.
Comodo was able to provide a cost-effective and efficient solution to address the significant problem that malicious attachments and virus and malware threats in email had become for the firm, while providing a cost saving on the incumbent solution.
The migration to Endpoint Security Manager further enhanced the layered defense approach, which significantly reduced the firm’s exposure risk with implementation of Comodo’s unique, patent pending Auto Sandbox Technology.

Quantitative Benefit