Federal Government Agency Takes a Quantum Leap Forward in Network Service Triage with NETSCOUT Solutions
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- NETSCOUT nGeniusONE
- NETSCOUT InfiniStream
- Adaptive Service Intelligence (ASI) technology
Tech Stack
- Microsoft Exchange
- Oracle
- Citrix
- Cisco
- Tandberg
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- National Security & Defense
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Process Control & Optimization
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- System Integration
- Testing & Certification
About The Customer
The federal government agency is one of the long-standing organizations in North America and can trace its beginnings to the formation in 1775 by the Second Continental Congress. It boasts the largest retail network in the United States – larger than Walmart, Starbucks and McDonalds combined, delivering and processing more than 512.8 million items each day. The agency is a massive enterprise. If the organization were a private sector company, it would be ranked number 43 on the Fortune 500, and on the global Fortune 500 list at an impressive 143. To accomplish its ongoing mission of delivering mail to every address in the U.S. and its territories, it has over 617,000 employees. The agency touts one of the largest – if not the largest – corporate email systems on the planet. It handles more than 3.5 million emails per day that are delivered to approximately 208,000 internal email accounts. Besides using Microsoft Exchange for email, business gets done at the agency by using such services as Oracle and Citrix as well.
The Challenge
The federal government agency is a massive enterprise with a sprawling IT infrastructure. It has over 617,000 employees and handles more than 3.5 million emails per day. Its Unified Communications (UC) capacity hosts 85,000 meetings per month, representing more than 26 million minutes of conference time per year. The agency's computer network links more than 32,000 facilities performing two billion scans a day, and its centralized supercomputing capability processes data from each product piece within 50 to 100 milliseconds. The agency's website had more than 4 billion page views in 2014 alone with more than 3.9 million unique visitors to its home page, and oversaw 3.3 million in online product sales. The communications network supports and maintains more than 168,000 computers, 310,000 hand-held scanners, 81,000 printers, 12,500 smart phones. The unrelenting daily demands made on its sprawling network and systems resulted in inevitable service performance issues with lots of time spent in the war room per incident.
The Solution
The agency decided upon NETSCOUT’s nGeniusONETM Service Assurance platform to enhance visibility into all its network’s service dependencies and interrelationships, as well as improve its overall service performance while improving its key network performance metrics. The NETSCOUT solutions provide a comprehensive source of information as to behavior of applications, servers, network, endpoints and session border controllers (SBCs). Its highly scalable packet flow access allows for the filtering, aggregating and distributing of network traffic while also engaging simultaneous but diverse monitoring activities. Continuous monitoring and real-time analysis of their IT environment and services is made possible by the patented Adaptive Service IntelligenceTM (ASI) technology, which is the foundation of NETSCOUT’s scalable service assurance architecture. The ASI technology runs on the NETSCOUT InfiniStream® Intelligent Data Sources and is made visual by the nGeniusONE platform. This visualized granularity allows for a complete contextual view of all the relevant service interrelationships and dependencies.
Operational Impact
Quantitative Benefit
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