Extending IT Support to Meet the Needs of a Growing University
Company Size
1,000+
Region
- America
Country
- United States
Product
- Bomgar Remote Support
Tech Stack
- Remote Support Technology
- Bomgar Button
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Education
Use Cases
- Remote Asset Management
- Remote Collaboration
Services
- System Integration
About The Customer
La Salle University is a private Roman Catholic institution of higher learning established in 1863 and located in Philadelphia. The university's main campus is a 130-acre park-like setting that includes 54 buildings and is located approximately six miles from Center City Philadelphia. The university also offers degree programs on campuses at the Bucks County Center in Newtown, PA and the new Montgomery County Metroplex Corporate Center in Plymouth Meeting, PA, as well as international programs in Greece, Switzerland, and the Czech Republic and online courses. In total, La Salle offers more than 40 undergraduate majors, 15 minors, 15 graduate programs, and serves a total University student body of more than 7,300 students.
The Challenge
La Salle University, a private Roman Catholic institution of higher learning, was facing challenges in providing IT support to its growing number of faculty, students, and staff across multiple campuses and online programs. The main campus was spread out and the university had recently acquired additional real estate, making it difficult for the IT support technicians to service classrooms that were a considerable distance away. The growing online and international programs presented another challenge as the university needed a way to support those remote users. The university's IT department was in need of a remote support solution that would allow them to expand their IT support capabilities affordably.
The Solution
La Salle University's IT department found the solution they were looking for in Bomgar's remote support solution. Bomgar supports a wide range of technologies, including Macs, Windows and Linux operating systems for PCs, and iOS, Blackberry, Android, and Win Mobile platforms for mobile devices. The IT team was impressed with the ease with which Bomgar connects to any device without having to configure anything to make it work. They also appreciated how easy it was to share screens for collaboration with Bomgar, and that it integrates with their existing Microsoft Active Directory and iSupport help desk software. The Bomgar Button, which allows users to instantly request a remote support session, was another feature that the IT team found beneficial.
Operational Impact
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