Shippeo > Case Studies > Ewals Cargo Care: Enhancing Logistics Services through Real-Time Visibility

Ewals Cargo Care: Enhancing Logistics Services through Real-Time Visibility

Technology Category

Analytics & Modeling - Real Time Analytics
Sensors - GPS

Applicable Industries

Automotive
Consumer Goods

Applicable Functions

Logistics & Transportation
Sales & Marketing

Use Cases

Supply Chain Visibility
Transportation Simulation

Services

System Integration

About The Customer

Ewals Cargo Care is a family-owned, full-service logistics company known for its intelligent systems, continuous innovation, and wide range of services in sectors including automotive, chemicals, consumer goods, manufacturing, and packaging industries. The company, which is synonymous with capacity, reliability, flexibility, and local expertise, handles approximately 2,750 shipments each day from 30 offices spread across 14 countries. In addition to its own fleet of trucks and trailers, Ewals collaborates with hundreds of partners to provide maximum flexibility and service for all forms of multimodal transport.

The Challenge

Ewals Cargo Care, a full-service logistics player, was facing challenges in maintaining real-time visibility of their shipments. The company, which handles approximately 2,750 shipments each day from 30 offices across 14 countries, was struggling with delays, port congestion, and the impact of the pandemic. Despite having equipped their own fleet of trucks with GPS, the company was unable to maintain a centralized platform to aggregate all road visibility data due to the use of different onboard telematics systems by their subcontractors. This lack of a central platform led to visibility gaps and inaccurate information on loading, delivery, delays, and dwell times. The company recognized the need for real-time shipment tracking capabilities to meet increasing competitive pressures and changing customer service level expectations.

The Solution

Ewals Cargo Care partnered with Shippeo to implement a real-time and predictive visibility system. This system feeds into Ewals’ systems, enhancing the customer experience through their own control tower portal and EDI connections. The track and trace software allows Ewals to follow shipments accurately in real time from a single portal and integrate them into their planning system, regardless of the modality being used. Shippeo’s platform is a self-learning system that takes historical information into account, analyzing the constants and the variations within it, to make the ETA on routes more accurate. The platform also allows Ewals to share position information, enabling them to manage off-duty trucks and easily find off-duty trailers.

Operational Impact

The implementation of Shippeo’s platform has significantly improved Ewals' operational efficiency. The company can now offer a complete transport solution, including real-time visibility of transport, which has led to increased sales. The platform has also improved the end-customer experience by enabling Ewals to proactively inform customers of delays on their shipments. Furthermore, the company has been able to improve their ability to monitor carrier performance, using real-time insights on delays and dwell-times to better understand and enhance their operations. The platform's self-learning system has also made the ETA on routes more accurate, contributing to improved predictability and transparency in their services.

Quantitative Benefit

Increased sales by offering a complete transport solution, including real-time visibility of transport
Improved end-customer experience by proactively informing them of delays on their shipments
Enhanced ability to monitor carrier performance, using real-time insights on delays and dwell-times