Everett Housing Authority Extends Self-Service Custom Reporting Capabilities to Users Across the Organization with Entrinsik Informer
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Entrinsik Informer
Tech Stack
- Web Interface
- Query Engine
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
Services
- System Integration
- Software Design & Engineering Services
About The Customer
The Everett Housing Authority (EHA) has been serving the housing needs of the people of Everett, Washington for over 60 years. EHA is committed to providing affordable housing and related services to low-income families, elderly individuals, and persons with disabilities. The organization operates multiple housing programs and manages a significant number of housing units across the city. EHA's mission is to enhance the quality of life for its residents by offering safe, decent, and affordable housing options. The organization is structured into four main departments, each responsible for different aspects of housing management and services. EHA's staff is dedicated to ensuring that residents have access to the resources they need to thrive, including support services, community programs, and opportunities for personal and economic growth.
The Challenge
End-users at Everett Housing Authority needed to quickly and securely access data, no matter where it resided in the organization, without burdening IT staff with multiple requests for ad-hoc reports. For over 60 years the Everett Housing Authority (EHA) has been committed to serving the housing needs of the people of Everett, Washington. Critical to supporting this commitment is providing staff across four departments with information that is up-to-the-minute and easily accessible in order to optimize decision making without burdening IT with numerous custom report requests. “Our users would often call on IT with custom reporting requests, which were a considerable cost for us since that meant IT had less time to handle other important projects,” says Paul Erickson, Computer Services Coordinator at Everett Housing Authority. “Providing easy-to-use self-service ad-hoc reporting for our users was critical.”
The Solution
At the recommendation of their solution provider, Progenixx, EHA chose Entrinsik Informer software for its ease of use, its low-cost pricing model, and its modern, easy-to-use web interface. Informer’s built-in query engine enables both technical and non-technical users at EHA to generate ad-hoc reports based on LIVE data. With Informer, Everett HA users can initiate high-level queries, then immediately dig into the underlying details. Reports can then be analyzed and data elements arranged on the fly based on the specific needs and requirements of each end-user without any IT assistance. Informer presents information in drag-and-drop form to give users choices in how they want to assemble, schedule, and deliver reports. This self-service capability empowers users to write and manipulate their own reports, saving time and reducing the burden on IT staff. The implementation of Informer has been very successful, with hundreds of custom reports being utilized by end-users every day.
Operational Impact
Quantitative Benefit
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