Evans Transportation Boosts Customer Service Levels Through a Progressive Technology Strategy
Company Size
1,000+
Region
- America
Country
- United States
Product
- MercuryGate TMS
- Mojo transportation optimization
Tech Stack
- Transportation Management Systems (TMS)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Transportation Management Systems (TMS)
Applicable Industries
- Retail
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Fleet Management
- Predictive Maintenance
- Track & Trace of Assets
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Evans Transportation Services is a third-party logistics (3PL) services provider based in Wisconsin. Founded in 1985, the company manages over 200,000 shipments annually across all modes of transportation throughout North America. Evans is known for its unwavering commitment to superior customer service, which has driven its growth and success. The company emphasizes technology as a cornerstone of its strategy to support its customers, ensuring transparency and efficiency in every transaction. Evans' customer base includes various industries, and they have maintained an average customer retention rate of over nine years.
The Challenge
Evans, a third-party logistics services provider, wanted to modernize its transportation technology to continue providing top-tier customer service. The company recognized the need to upgrade or replace an in-house system that had served them well for nearly two decades. Evans' leadership saw an opportunity to prepare for the future by leveraging advanced technology to support their customers better. They evaluated more than 40 Transportation Management Systems (TMS) over two years to find a solution that could meet their diverse needs and those of their customers.
The Solution
After a thorough evaluation process, Evans chose the MercuryGate TMS for its ability to support the varying needs of Evans and its customers. The MercuryGate TMS provided the necessary configurations and capabilities that were already built and ready to use, allowing Evans to maintain a strong technological edge cost-effectively. The system enabled Evans to respond faster to client needs, carrier needs, and their own needs. Additionally, the MercuryGate TMS allowed Evans to share new ideas with MercuryGate, who would then determine if the capabilities existed in the system or if they could work together to build them out. This collaboration ensured that Evans could continuously improve and adapt to changing requirements.
Operational Impact
Quantitative Benefit
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