Region
- Europe
Product
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
- nGenius 5000 series packet flow switch technology
Tech Stack
- UC smart analytics
- ASI-generated smart data
- Self-encryption support
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Digital Expertise
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Database Security
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- National Security & Defense
Applicable Functions
- Discrete Manufacturing
- Logistics & Transportation
Services
- System Integration
- Testing & Certification
About The Customer
The defense agencies tasked with safeguarding this European country have entrusted operations of non-military network and application elements to a government-owned information technology (IT) provider. Whether deployed in ground, air, or naval defense pursuits, today’s military applications must rely on many commercial network, application, and Unified Communications (UC) technologies to operate sufficiently. The IT provider offers the subject matter expertise necessary to support these general-purpose technology platforms on behalf of the country’s defense agencies. The country’s military agencies and IT provider each benefit from this business partnership. Defense agencies can better-focus on core military missions by offloading labor-intensive monitoring of non-military technology platforms to the IT provider. The military benefits from the IT provider’s ability to recruit and retain industry-proven network, application, UC, and cybersecurity technologists, leading to workload efficiencies and related opportunities to reduced government spending. The IT provider can apply lessons learned with this military customer to benefit other company delivery teams operating in government jurisdictions across the globe.
The Challenge
The defense agencies of a European country were facing challenges with their expanding network topology and speed requirements for military purposes. They also needed to increase data storage for forensic activities and data encryption for enhanced government security mandates. The IT provider had to comply with policies regarding the monitoring approaches used to support sensitive military business. These guidelines applied to post-incident troubleshooting, which relegated the IT provider’s troubleshooting to a reactive approach reliant on network packet captures for off-line forensic analysis. The military also prioritized the use of additional safeguards, including mandatory data encryption in the communications environment. These challenges made gaining the visibility necessary to manage the performance of these networks even more complex.
The Solution
The IT provider is meeting the customer’s new network and security-related requirements by adding next-generation InfiniStreamNG (ISNG) and nGenius packet flow switch appliance technology to their data center environments. The ISNG appliances offer both expanded storage and encryption support to meet the military’s requirements. The nGenius PFS appliances support the customer’s demand for both 40 GbE and 100 GbE network speeds, while also enabling the IT provider to aggregate, replicate, distribute and manage the flows of traffic from the network to monitoring tools to improve performance of the downstream devices. Performance of applications and services across the military network is now better assured, with the IT provider’s specialized Service Performance Analysis technologists operating as “firefighters” who troubleshoot problems as they occur, using nGeniusONE in the following manner: When a performance issue is observed in the service delivery environment, the Service Performance Analysis team can use nGeniusONE as-needed in key locations to conduct forensic activities to troubleshoot and identify root cause. By generating nGeniusONE Service Dashboard views, the team quickly, contextually drills down into precise, packet-level details and analysis, without the need for time-consuming packet captures and off-line analysis.
Operational Impact
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