European Insurer Removes Network Blind Spots to Ease Network Upgrade with NETSCOUT
Company Size
1,000+
Region
- Europe
Product
- nGeniusONE® Service Assurance platform
- NETSCOUT® Certified InfiniStreamNG™ Software Appliance
Tech Stack
- Network Monitoring
- Performance Analytics
- Load Balancer
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Networks & Connectivity - Network Management & Analysis Software
Applicable Functions
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
- Remote Asset Management
Services
- System Integration
- Testing & Certification
About The Customer
The customer is a European insurance and financial services company with a history dating back more than 100 years. The organization has more than 4 million personal and commercial customers taking advantage of homeowner, health, life, and commercial coverage programs, as well as pension options. The company continues to extend its heritage of personalized services, using hundreds of regional agencies and 4,000+ insurance and financial services experts to deliver locally based representation. While mindful of maintaining their high-touch personal approach to customer service, they are engaged in digital transformations to improve the company’s business efficiencies, with widespread adoption of mobile claims and Web-based applications.
The Challenge
The European insurance company was planning a network migration which highlighted network performance issues and blind spots. With the increasing adoption of mobile and web platforms by insurance customers, the IT team's need for real-time monitoring was also increasing. The company's IT team was managing a multi-tier network environment used for delivering business services to agency representatives working at regional offices, as well as corporate-level users. They had concerns about their long-time third-party technology's ability to support the company's digital transformation. They were also concerned about how potential network monitoring tool limitations would impact the success of a network upgrade designed to offer increased performance necessary for supporting more company applications, devices, users, and customers.
The Solution
The company ensured network upgrade success and eliminated blind spots by moving to NETSCOUT’s smart visibility solution to gain improved insight into network, application, and business service performance, while improving user experience. The IT team is gaining the necessary visibility by deploying NETSCOUT Certified InfiniStreamNG (ISNG) Software Appliance technology in their upgraded data center environment. The company is using nGeniusONE to proactively monitor Web-based business service performance, service enablers, network performance, and load balancer performance. As part of network upgrade planning, IT also used nGeniusONE as part of network cleanup activities designed to identify issues that could compromise future service delivery to customers and users.
Operational Impact
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